From Complaint to Resolution: Understanding the Child Welfare Grievance Process

Date: May 2022

This factsheet provides parents (birth, foster, and adoptive) and other caregivers with information about the best way to resolve their differences with a child welfare service provider or other related professional. Since child welfare agency policies and procedures vary by State, this factsheet presents information from a national perspective and points to additional State-specific resources. This factsheet addresses many of the challenges experienced by families involved with the child protective services system and highlights the available grievance channels. 

This publication is also available in Spanish.

This material may be freely reproduced and distributed. However, when doing so, please credit Child Welfare Information Gateway.