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From Complaint to Resolution: Understanding the Child Welfare Grievance Process
Provides parents (birth, foster, and adoptive) and other caregivers with information about the best way to resolve their differences with a service provider or other child welfare professional. Since child welfare agency policies and procedures are State-specific, this factsheet presents information from a national perspective and points to additional resources about where to find information related to a particular State. The information and resources provided in this factsheet address the majority of complaints associated with the CPS system.
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Suggested Citation: Child Welfare Information Gateway. (2016). From complaint to resolution: Understanding the child welfare grievance process. Washington, DC: U.S. Department of Health and Human Services, Children’s Bureau.
This material may be freely reproduced and distributed. However, when doing so, please credit Child Welfare Information Gateway.