State Guides and Manuals Results child protection for professionals

 

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State Topic Audience      Title Year
Idaho Child protection Professionals Idaho Child Protection Manual  (PDF  - 2280KB)
Idaho Supreme Court		 2011
Idaho Child protection Professionals Priority Guidelines  (PDF  - 77KB)
IdahoDepartment of Health and Welfare		 2013
Kentucky Child protection Professionals Child Protective Services Intake and Investigation: Standards of Practice Online Manual 
Kentucky Cabinet for Health and Family Services, Department for Community Based Services		 2010
Colorado Child protection Professionals Educational Law in the Child Welfare System: A Multi-disciplinary Curriculum for Improvement of the Child Welfare System  (PDF  - 391 KBKB)
Jeffrey C. Coy, Kris Bomgaars, Kristin Weissinger		 2012
Montana Child protection Professionals Child Protective Services Rules 
Montana Department of Public Health and Human Services		 2004
Nebraska Child protection Professionals Initial Assessment Phase for Child Protective Service and Status Offense Cases: Health and Human Services Manual  (PDF  - 140KB)
Nebraska Department of Health and Human Services		 2012
Nebraska Child protection Professionals Intake: Health and Human Services Manual  (PDF  - 129KB)
Nebraska Department of Health and Human Services		 2007
Nebraska Child protection Professionals Ongoing Services Phase: Health and Human Services Manual  (PDF  - 219KB)
Nebraska Department of Health and Human Services		 2007
Ohio Child protection Professionals Screening and Investigation 
Ohio Division of Social Services		 2013
Ohio Child protection Professionals Central Registry Reports on Child Abuse and Neglect; Referral Procedures for Children's Protective Services 
Ohio Division of Social Services		 2013
Ohio Child protection Professionals Assessments 
Ohio Division of Social Services		 2013
Iowa Child protection Professionals Child Welfare Intake Policy  (PDF  - 98KB)
Iowa Department of Human Services		 2011
Oregon Child protection Professionals Managing Child Safety In and Out of Home: Procedure Manual 
Oregon Department of Human Services		 2010
Oregon Child protection Professionals Screening: Procedure Manual 
Oregon Department of Human Services		 2007
Oregon Child protection Professionals Child Welfare Protocol: Notification and Review of Critical Incidents  (PDF  - 112KB)
Oregon Department of Human Services		 2014
Oregon Child protection Professionals Introduction to Child Protective Services Rules  (PDF  - 130KB)
Oregon Department of Human Services, Children, Adults, and Families Division		 2014
Oregon Child protection Professionals Child Welfare Protocol: Notification and Review of Child Fatalities  (PDF  - 132KB)
Oregon Department of Human Services		 2014
Oregon Child protection Professionals Child Welfare Practices for Cases With Domestic Violence  (PDF  - 748KB)
Oregon Department of Human Services, Children, Adults, and Families Division		 2010
Oregon Child protection Professionals Assessment: Procedure Manual 
Oregon Department of Human Services		 2007
Texas Child protection Professionals Child Fatality Review Team Operating Procedures  (PDF  - 876KB)
State Child Fatality Review Team Committee		 2001
New York Child protection Professionals Safety Factors Pocket Guide  (PDF  - 107KB)
New York State Office of Children and Family Services		 2008
Texas Child protection Professionals Intake, Investigation, and Assessment 
Texas Department of Family and Protective Services		 2013
Massachusetts Child protection Professionals Criminal Offender and Other Background Record Checks Procedures  (PDF  - ord 295KB)
Massachusetts Executive Office of Education, Department of Early Education and Care		 2007
South Dakota Child protection Professionals Central Registry 
South Dakota Department of Social Services, Office of Children, Youth, and Family Services		 2007
Illinois Child protection Professionals Lifebooks Help Kids Heal, One Page at a Time  (PDF  - 6490KB)
Eye on LSSI: A look at Lutheran Soical Services of Illinois		 2013
Massachusetts Child protection Professionals Designing and Implementing a School Reporting Protocol: A How-To Manual for Massachusetts Educators. 2nd Edition.  (PDF  - 992KB)
Dr. Cynthia Crosson-Tower & Dr. Anthony P. Rizzuto, Children's Trust Fund		 2014
Georgia Child protection Professionals Model Child Abuse Protocol 
Georgia Office of the Child Advocate		 2014
Michigan Child protection Professionals Recommendations for Coordination Between Friends of the Court and Department of Human Services Children's Protective Services  (PDF  - 135KB)
Michigan Department of Human Services		 2008
Michigan Child protection Professionals Drug Endangered Children (DEC) Response Protocol  (Word )
Michigan Department of Human Services		 2006
Michigan Child protection Professionals Michigan Absent Parent Protocol: Identifying, Locating, and Notifying Absent Parents in Child Protective Proceedings  (PDF  - 159KB)
Michigan State Court Administrative Office-Family Services-Child Welfare Services		 2008
Michigan Child protection Professionals Michigan Child Injury and Death Coordinated and Comprehensive Investigation Resource Protocol  (PDF  - 1270KB)
Michigan Public Health Institute, Michigan Department of Human Services, & Governor's Task Force on Children's Justice		 2008
Michigan Child protection Professionals Methamphetamine Protocol  (PDF  - 117KB)
Michigan Department of Human Services		 2006
Michigan Child protection Professionals Forensic Interviewing Protocol  (PDF  - 211KB)
Michigan Department of Human Services & Governor's Task Force on Children's Justice		 2011
Michigan Child protection Professionals Field Guide: Children's Protective Services Investigations  (PDF  - 580KB)
Michigan Department of Human Services		 2008
Michigan Child protection Professionals Children's Protective Services Manual  (PDF  - 98KB)
Michigan Department of Human Services		 2014
Michigan Child protection Professionals A Model Child Abuse Protocol With an Approach Using a Coordinated Investigative Team  (PDF  - 418KB)
Michigan Department of Human Services, Governor's Task Force on Children's Justice		 2013
Virginia Child protection Professionals Title IV-E Foster Care Manual  (PDF  - 812KB)
Virginia Department of Social Services		 2012
Georgia Child protection Professionals Looking Out for Georgia's Youth: Education Can Make a Difference  (PDF  - 2460KB)
Georgia Department of Education		 2012
Virginia Child protection Professionals Answers About CASA: For Foster Parents; For Social Workers; For Parents; For the Community [and] Respuestas acerca de CASA: Para padres; Para la comunidad  (PDF  - 610KB)
Stop Child Abuse Now (SCAN) of Northern Virginia		 2009
Michigan Child protection Professionals Toolkit for Judges and Attorneys 
Michigan State Court Administrative Office, Michigan Child Welfare Services		 2015
Virginia Child protection Professionals Preliminary Report on Child Deaths Due to Abuse or Neglect in Virginia During State Fiscal Year 2013  (PDF  - 227KB)
Virginia Department of Social Services		 2014
Virginia Child protection Professionals Preliminary Report on Child Deaths Due to Abuse or Neglect in Virginia During State Fiscal Year 2012  (PDF  - 218KB)
Virginia Department of Social Services		 2013
Pennsylvania Child protection Professionals Child Abuse Reports 
Pennsylvania Department of Human Services		 2014
Alaska Child protection Professionals Child Protective Services Manual  (PDF  - 7967KB)
Alaska Department of Health and Social Services, Office of Children's Services		 2015
Alaska Child protection Professionals A Toolkit for Hosting a Community Cafe Series: On Choosing Respect and Ending Domestic Violence, Sexual Assault and Child Sexual Abuse  (PDF  - 2540KB)
Alaska Department Health & Social Services, Office of Children's Services & Alaska Strengthening Families Program		 2012
Oregon Child protection Professionals What You Can Do About Child Abuse  (PDF  - 1833KB)
Oregon Department of Human Services, Children, Adults, and Families Division		 2015
Texas Child protection Professionals S.B. 758 Foster Care Capacity-Building Progress Report  (PDF  - 94KB)
Texas Department of Family and Protective Services		 2012
Michigan Child protection Professionals Mental Health, Behavioral and Developmental Needs of Foster Children  (PDF  - 236KB)
Michigan Department of Human Services		 2015
Alaska Child protection Professionals Guidelines for the Multidisciplinary Response to Child Abuse in Alaska  (PDF  - 1673KB)
Alaska Children's Justice Act Task Force		 2011
Arkansas Child protection Professionals Reporting Child Abuse and Neglect in Arkansas 
Arkansas Administrative Office of the Courts		 2012
District of Columbia Child protection Professionals Hotline Procedural Operations Manual  (PDF  - 511KB)
District of Columbia Child and Family Services Agency, Child Protective Services Administration		 2012
Florida Child protection Professionals Child Fatality Review Procedures  (PDF  - 129KB)
Florida Department of Children and Families		 2011
Georgia Child protection Professionals Lack of Supervision Guidelines: Frequently Asked Questions  (PDF  - 257KB)
Georgia Department of Human Services		 2012
Louisiana Child protection Professionals Child Protection Investigation: Policy Manual 
Louisiana Department of Social Services, Office of Community Services		 2014
Maryland Child protection Professionals Maryland Safe Haven Program  (PDF  - 1020KB)
Maryland Department of Human Resources, Social Services Administration		 2011
Maryland Child protection Professionals Maryland Substance Exposed Infant Care Plan  (PDF  - 27KB)
Maryland Department of Human Resources, Social Services Administration		 2011
Michigan Child protection Professionals Children Absent Without Legal Permission From Court Ordered Placement: Requirements, Data Entry and Sharing, and Best Practices  (PDF  - 214KB)
Kelly Howard		 2013
Louisiana Child protection Professionals Structured Decision Making Screening and Response Assessment Policy and Procedures Manual  (PDF  - 21708KB)
Louisiana Department of Social Services, Office of Community Services		 2011
Nevada Child protection Professionals Child Protective Services and Intake: Policies and Procedures 
Nevada Department of Health and Human Services, Division of Child and Family Services		 2014
New Jersey Child protection Professionals Indicators of Child Abuse / Neglect 
New Jersey Department of Children and Families		 2017
New Jersey Child protection Professionals Department of Children and Families Policy Manuals 
New Jersey Department of Children and Families		 2017
New York Child protection Professionals Immigration and Language Guidelines for Child Welfare Staff (2nd Edition) 
NYC Administration for Children's Services		 2005
North Dakota Child protection Professionals Child Protection Services Policy Manual  (PDF  - 2232KB)
North Dakota Department of Human Services		 2011
Oklahoma Child protection Professionals Child Protective Services 
Oklahoma Department of Human Services		 2015
Pennsylvania Child protection Professionals Annual Child Protective Services Report 2015  (PDF  - 1485KB)
Pennsylvania Department of Human Services		 2016
South Dakota Child protection Professionals Registro Central de Dakota del Sur de Abusio Infantial y Negligencia  (PDF  - 920KB)
South Dakota Department of Social Services		 2010
Tennessee Child protection Professionals Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessment Manual 
Tennessee Department of Children's Services & Buddin Praed Foundation		 2014
Tennessee Child protection Professionals A Case Worker's Guide to Opening and Transitioning Cases  (Word  - 1055KB)
Tennessee Department of Children's Services		 2014
Texas Child protection Professionals The Texas Practice Guide for Child Protective Services Attorneys 
Texas Department of Family and Protective Services		 2016
Vermont Child protection Professionals Child Abuse and Neglect Definitions: Policy Manual  (PDF  - 117KB)
Vermont Department for Children and Families		 2016
Vermont Child protection Professionals Child Protection Registry 
Vermont Agency of Human Services, Department for Children and Families		 2017
Virginia Child protection Professionals Child Protective Services 
Virginia Department of Social Services		 2016
Kansas Child protection Professionals Investigation and Assessment of Reports: Prevention and Protection Services Policy and Procedure Manual 
Kansas Department for Children and Families, Prevention and Protection Services		 2017
Kansas Child protection Professionals Intake:Prevention and Protection Services Policy and Procedure Manual 
Kansas Department for Children and Families, Prevention and Protection Services		 2017
Idaho Child protection Professionals Idaho Child Protection Manual  (PDF  - 2,243KB)
The Supreme Court of the State of Idaho Administrative Office of the Court		 2015
Idaho Child protection Professionals Standard for Safety, Comprehensive, Ongoing, and Re-Assessment  (PDF  - 367KB)
Idaho Department of Health and Welfare		 2017
Idaho Child protection Professionals Standard for Intake/Screening  (PDF  - 59KB)
Idaho Department of Health and Welfare		 2017
Mississippi Child protection Professionals Section C: Prevention/Protection and In-Home Services Policy  (PDF  - 452 KBKB)
State of Mississippi Department of Human Services Division of Family and Children's Services		 2014
Kansas Child protection Professionals Prevention and Protective Services Policy and Procedure Manual 
Kansas Department for Children and Families, Prevention and Protection Services		 2017
Nevada Child protection Professionals Rural Appeal Policy - Rural Region DCFS  (PDF  - 54KB)
Nevada Department of Health and Human Services, Division of Child and Family Services		 2017
California Child protection Professionals Child Welfare Services Manual  (PDF  - 642KB)
The California Health and Human Services Agency		 2016
California Child protection Professionals Child Welfare Services Program Intake  (PDF  - 400KB)
The California Health and Human Services Agency		 2017
California Child protection Professionals Child Welfare Services Program Service Delivery  (PDF  - 391KB)
The California Health and Human Services Agency		 2016
California Child protection Professionals Child Welfare Services Program Special Requirements  (PDF  - 389KB)
The California Health and Human Services Agency		 2016
Massachusetts Child protection Professionals Working With Families: Child Welfare and Domestic Violence - Promising Approaches  (PDF  - 569KB)
Massachusetts Department of Children and Families		 2009
North Carolina Child protection Professionals Protective Services Manual 
North Carolina Department of Health and Human Services		 2010
South Dakota Child protection Professionals Child Protective Services 
South Dakota Department of Social Services, Office of Children, Youth, and Family Services		 2017
North Carolina Child protection Professionals The Juvenile Court and Child Welfare Manual 
North Carolina Department of Health and Human Services		 2017
North Carolina Child protection Professionals Child Welfare Funding Manual 
North Carolina Department of Health and Human Services		 2009
Missouri Child protection Professionals Intake: Child Welfare Manual 
Missouri Department of Social Services, Children's Division		 2015
Indiana Child protection Professionals Chapter 3: Hotline 
Indiana Department of Child Services		 2017
Indiana Child protection Professionals Chapter 1: Introduction of DCS Child Welfare Policies 
Indiana Department of Child Services		 2017
Indiana Child protection Professionals Chapter 2: Administration of Child Welfare 
Indiana Department of Child Services		 2017
Indiana Child protection Professionals Chapter 4: Assessment 
Indiana Department of Child Services		 2017
Indiana Child protection Professionals Chapter 5: General Case Management 
Indiana Department of Child Services		 2017
Indiana Child protection Professionals Chapter 6: Court 
Indiana Department of Child Services		 2017
Florida Child protection Professionals Child Maltreatment Index: Operating Procedure  (PDF  - 876KB)
Florida Department of Children and Families		 2017
Florida Child protection Professionals Protective Investigations  (PDF  - 6992KB)
Florida Department of Children and Families		 2012
Wisconsin Child protection Professionals Child Protective Services Accessand Initial Assessment and Standards  (PDF  - 788KB)
Wisconsin Department of Children and Families		 2017
Wisconsin Child protection Professionals Child Protective Services Safety Intervention Standards  (PDF  - 189KB)
Wisconsin Department of Children and Families		 2016
Wisconsin Child protection Professionals State of Wisonsin 2015-2019 Child and Family Services Plan  (PDF  - 5,706KB)
Wisconsin Department of Children and Families		 2014
Wisconsin Child protection Professionals Ongoing Services Standards  (PDF  - 2,048KB)
Wisconsin Department of Children and Families		 2017
Iowa Child protection Professionals Safety Assessment Guidance  (PDF  - 31KB)
Iowa Department of Human Services		 2007
Iowa Child protection Professionals Family Risk Assessment Guidance  (PDF  - 41KB)
Iowa Department of Human Services		 2010
Iowa Child protection Professionals Title 17: Child Welfare Appendix  (PDF  - 1,147KB)
Iowa Department of Human Services		 2017
Texas Child protection Professionals SDM Safety and Risk Assessment Procedure and Reference Manual  (PDF  - 565KB)
Texas Family and Protective Services		 2016
Utah Child protection Professionals Child Protective Services Practice Guidelines  (PDF  - 1,444KB)
Utah Division of Child and Family Services		 2017
Utah Child protection Professionals Child Protective Services, General Allegations Category 
Utah Division of Child and Family Services		 2017
Utah Child protection Professionals Child Protective Services, Intake Services 
Utah Division of Child and Family Services		 2017
Utah Child protection Professionals Child Protective Services, Investigation Services 
Utah Division of Child and Family Services		 2017
Utah Child protection Professionals Child Protective Services, Significant Risk Assessments 
Utah Division of Child and Family Services		 2017
Arizona Child protection Professionals Arizona Department of Child Safety: Policy and Procedure Manual 
Arizona Department of Child Safety		 2017
North Dakota Child protection Professionals Child Protection Services Policy Manual 
North Dakota Department of Human Services		 2017
Wyoming Child protection Professionals Social Services Division Policy 
Wyoming Department of Family Services		 2013
Pennsylvania Child protection Professionals Annual Child Protective Services Report 2016  (PDF  - 5923KB)
Pennsylvania Department of Human Services		 2016
Pennsylvania Child protection Professionals Title IV-B Child and Family Service Plan Federal Fiscal Years 2015- 2019  (PDF  - 1999KB)
Pennsylvania Department of Human Services		 2015
Montana Child protection Professionals Child and Family Services Policy Manual: Child Protective Services In-Home/Reunification Services  (PDF  - 163KB)
Montana Department of Public Health and Human Services, Child and Family Services Division		 2017
Florida Child protection Professionals DCF Operating Procedures 
Florida Department of Children and Families		 2018
Illinois Child protection Professionals 2016 Child Abuse and Neglect Prevention Plan  (PDF  - 196KB)
Illinois Department of Children and Family Services		 2016
Illinois Child protection Professionals Care Enough to Call  (PDF  - 216KB)
Illinois Department of Children & Family Services		 2011
Virginia Child protection Professionals Perinatal Substance Use: Promoting Healthy Outcomes: A Guide for Hospitals and Health Care Providers  (PDF  - 442KB)
Virginia Department of Social Services		 2017
Virginia Child protection Professionals Using Child and Family Team Decision Making to Drive the Change Process  (PDF  - 122KB)
Virginia Department of Social Services		 2010
Virginia Child protection Professionals Recognizing, Reporting, and Preventing Child Abuse and Neglect in Virginia  (PDF  - 161KB)
Virginia Department of Social Services		 2015
Connecticut Child protection Professionals Policy Manual: Child Protective Assessment and Services 
Connecticut Department of Children and Families		 2018
Connecticut Child protection Professionals Policy Manual: Child Protective Investigations 
Connecticut Department of Children and Families		 2018
Delaware Child protection Professionals The Structured Decision Making System for Child Protective Services - Policy and Procedures Manual  (PDF  - 768KB)
Delaware Department of Services for Children, Youth and Their Families		 2016
Delaware Child protection Professionals Division of Family Services - Policy Manual  (PDF  - 3594KB)
Delaware Department of Services for Children, Youth and Their Families		 2018
Ohio Child protection Professionals Child Protective Services Worker Manual  (PDF  - 368KB)
Ohio Department of Job and Family Services		 2007
Hawaii Child protection Professionals A Guide for Mandated Reporters  (PDF  - 98KB)
Hawaii Deptartment of Human Services, Child Welfare Services Intake Unit		 2007
Hawaii Child protection Professionals Child Welfare Services Procedures Manual 
Hawaii Department of Human Services		 2018
Minnesota Child protection Professionals Guidelines for Responding to the Co-occurence of Child Maltreatment and Domestic Violence  (PDF  - 694KB)
Minnesota Department of Human Services, Child Safety and Permanency Division		 2010
Minnesota Child protection Professionals Minnesota Child Maltreatment Intake, Screening and Response Path Guidelines  (PDF  - 642KB)
Minnesota Department of Human Services		 2016
Minnesota Child protection Professionals Children's Protective Services: Social Services Manual  (PDF  - 399KB)
Minnesota Department of Human Services		 2000
Minnesota Child protection Professionals Indian Child Welfare Act Manual  (PDF  - 210KB)
Minnesota Department of Human Services		 2011
Minnesota Child protection Professionals Child Protection Program Logic Models for Supervisors  (PDF  - 106KB)
Minnesota Department of Human Services		 2003
Minnesota Child protection Professionals Child Protection Screening. Evaluation Report  (PDF  - 1170KB)
Minnesota Office of the Legislative Auditor		 2012
Rhode Island Child protection Professionals Safe Haven for Infants Act  (PDF  - 26KB)
Rhode Island Department of Children, Youth and Families		 2011
Rhode Island Child protection Professionals Criteria for a Child Protective Services Investigation  (PDF  - 41KB)
Rhode Island Department of Children, Youth and Families		 2011
Maine Child protection Professionals Office of Child and Family Services (OCFS) Rule Chapters 
Department of Health and Human Services, Office of Child and Family Services (OCFS)		 2017
Nevada Child protection Professionals Statewide Child Welfare Policy Manual - Caseworker Contact with Children, Parents, and Caregivers  (PDF  - 350KB)
Nevada Department of Health and Human Services		 2018
Kansas Child protection Professionals Policy Procedure Manual (PPM)  (PDF  - 3420KB)
Kansas Department for Children and Families - Prevention and Protection Services		 2018
New Mexico Child protection Professionals New Mexico Statute Chapter 32A - Children's Code 
New Mexico Children, Youth, and Families Department		 2017
New Mexico Child protection Professionals Domestic Violence Services Definition Manual  (PDF  - 1167KB)
New Mexico Children, Youth, and Families Department, Domestic Violence Unit Protective Services		 2017
New Mexico Child protection Professionals Child Protective Services 
New Mexico Children, Youth, and Families Department		 2012
Texas Child protection Professionals Child Protective Services Handbook 
Texas Department of Family and Protective Services		 2017
Iowa Child protection Professionals Social Services Policy Manual 
Iowa Department of Human Services		 2017
Nevada Child protection Professionals Child Fatality and Near Fatality 
Nevada Department of Health and Human Services		 2018
Nevada Child protection Professionals Institutions 
Department of Health and Human Services		 2018
Nevada Child protection Professionals Appeals Process 
Department of Health and Human Services		 2018
Kansas Child protection Professionals Permanent Custodianship Subsidy 
Kansas Department for Children and Families		 2018
Kansas Child protection Professionals Relative Caregivers 
Kansas Department for Children and Families		 2018
West Virginia Child protection Professionals Child Protective Services Policy  (PDF  - 2130KB)
West Virginia Department of Health and Human Resources, Bureau for Children and Families		 2018
South Carolina Child protection Professionals Child Protective and Preventive Services: Policy and Procedure Manual  (PDF  - 2355KB)
South Carolina Department of Social Services		 2015
Illinois Child protection Professionals Procedures: Reports of Child Abuse and Neglect  (PDF  - 1481KB)
Illinois Department of Children and Family Services		 2015
Illinois Child protection Professionals Procedures for Child Abuse and Neglect Investigations Involving Child Care Workers  (PDF  - 257KB)
Illinois Department of Children and Family Services		 2005
Illinois Child protection Professionals Child Abuse and Neglect Policy & Procedure Guidelines/Toolkit  (PDF  - 8219KB)
Illinois Emergency Medical Services for Children		 2013
Washington Child protection Professionals Child Welfare Practices and Procedures Guide 
Washington State Department of Children, Youth, and Families		 2018
Washington Child protection Professionals Child Welfare Case Services Policy Manual 
Washington State Department of Children, Youth, and Families		 2018
Indiana Child protection Professionals Indiana Child Welfare Policy Manual  (PDF  - 10332KB)
Indiana Department of Child Services		 2018
Arkansas Child protection Professionals Practice Guides 
Arkansas Department of Human Services, Division of Children and Family Services		 2016
Arkansas Child protection Professionals Child Maltreatment Assessment Protocol  (PDF  - 370KB)
Arkansas Department of Human Services, Division of Children and Family Services		 2013
Arkansas Child protection Professionals Policy & Procedure Manual  (PDF  - 5841KB)
Arkansas Department of Human Services, Division of Children and Family Services		 2018
Arkansas Child protection Professionals Expanded Health and Safety Factors  (PDF  - 173KB)
Arkansas Department of Human Services, Division of Children and Family Services		 2018
Puerto Rico Child protection Professionals Protocolo Integrado para la Coordinación de Servicios en Situaciones de Maltrato a Menores 
Puerto Rico Departemento de la Familia		 2008

Child Welfare Information Gateway encourages States to share their publications for possible inclusion in the State Guides & Manuals Search by emailing info@childwelfare.gov