California Minimum Standard Protocol
California Child Abuse Training and Technical Assistance Center (2011)
Identifies the key concerns and issues that should be addressed when developing a written investigative protocol for child abuse cases.
Child Maltreatment Screening Guideline and Response Decision
South Dakota (2006)
View Abstract and Document
Offers South Dakota's form for screener intake workers to assess the risk level in child maltreatment cases involving caregivers and children ages 0-18. It includes a timeline for response based on immediate threat level.
Child Protection Screening
Minnesota Office of the Legislative Auditor, Program Evaluation Division (2012)
Presents findings from an evaluation of the current child protection screening process in Minnesota. Findings indicate that child protection screening has been adequately administered and also reports factors that lead to variation in county and Tribal screening decisions.
Hotline Policies and Procedures (PDF - 266 KB)
Clark County Department of Family Services (2009)
Describes the child abuse hotline process in Clark County, NV, when a referral is received from the community. The policy is designed to create a standardized process to maximize the collection of consistent, relevant information from the referral source.
Hotline Procedural Operations Manual (PDF- 219 KB)
Government of the District of Columbia, Child and Family Services Agency, Child Protective Services
Describes the roles and responsibilities of hotline staff and explains how to elicit information, screen calls, and handle different types of child maltreatment reports.
Implementation and Evaluation of Maryland Social Services Administration's Screening and Response Time Assessment (PDF - 599 KB)
National Council on Crime and Delinquency & Children's Research Center (2009)
Evaluates the reliability of an initial screening and response time assessment implemented in Maryland to screen child abuse and neglect reports in order to ensure policy is applied consistently among workers statewide.
Strengthening Child Protective Services Intake (PDF - 342 KB)
North Carolina Family and Children's Resource Program
Children's Services Practice Notes, 16 (2), 2011
Examines administrative and outcome data related to intake in North Carolina and suggests ways to educate community partners about CPS intake/screening. The article also offers strategies for overcoming legal and policy challenges.