Reports or referrals of possible child abuse and neglect are generally received by child protective services intake staff. Often, statewide, toll-free hotlines are used to receive calls. In some cases, reports are received by local police departments. Staff use criteria to decide if the report should be accepted for investigation or assessment; these are often called screened-in reports. Reports that do not meet the criteria may be screened out and referred to other services.
National Study of Child Protective Services Systems and Reform Efforts: Review of State CPS Policy
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation, Administration on Children, Youth and Families, & Children's Bureau (2003)
Describes the current landscape of child protective services (CPS) across the United States and the future directions or systems improvement efforts using collected data related to policy and practice from several sources--including literature; a review of State policy manuals followed by confirmation interviews with State CPS administrators; a survey of local practices in 300 counties; and site visits to local CPS agencies self-identified as implementing new approaches to providing child protective services.
Screening and Assessment Tools for Child Welfare
California Evidence-Based Clearinghouse for Child Welfare
Includes screening and assessment tools commonly used in child welfare or by related professionals.