Reports or referrals of possible child abuse and neglect are generally received by child protective services intake staff. Often, statewide, toll-free hotlines are used to receive calls. In some cases, reports are received by local police departments. Staff use criteria to decide if the report should be accepted for investigation or assessment; these are often called screened-in reports. Reports that do not meet the criteria may be screened out and referred to other services.
Child and Family Services Reviews
Provides information on the process and criteria for screening in or out reports of child maltreatment. Information is also provided on the referral process, investigations, and differential response.
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Child Welfare Information Gateway
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Measurement Tools for Child Welfare
California Evidence-Based Clearinghouse for Child Welfare
Includes screening and assessment tools commonly used in child welfare or by related professionals.