Meeting the Human Services Technology Challenge: A Vision for the Future (PDF - 734 KB)
Stewards of Change: The Business of Public Benefit
Notes the outdated legacy technology used in child welfare agencies, discusses problems with the growing gap in the use of technology, and explains the role of technology in helping frontline caseworkers to do their jobs better, administrators make timely, data-driven decisions, and everyone focus their work around families. The work of Case Commons in developing Casebook, a modern means of tracking the day-to-day flow of casework and making data entry easy and its retrieval immediate and convenient, is highlighted.
Resources and Tools: Mobile Applications
San Diego State University, School of Social Work, Academy for Professional Excellence (2013)
Includes downloadable apps for topics such as a guide to the Indian Child Welfare Act, elements of child sexual abuse, keys to engagement, and more.Scroll down the page to access the Mobile Applications subsection.
Risky Business: Applying Ethical Standards to Social Media Use With Vulnerable Populations
Dolinsky & Helbig (2015)
Advances in Social Work, 16(1)
Highlights ethical considerations when using social media in a helping profession and working with young people. Research findings demonstrate the importance of providing guidelines and best practices when adopting social media tools for interacting with vulnerable populations.
Social Media 101: Connecting Youth to Health and Social Services with Facebook, Twitter, and Text Messaging
Advocates for Youth (2013)
Offers training for professionals working with youth on how to engage youth through social media including how to link youth to social and health services through various social media platforms.
Social Media, Smartphones, and Safety: How Technology is Changing Child Welfare Practice [Video]
Center for Advanced Studies in Child Welfare (2011)
Utilizes a literature review and exploration of best practices to examine how the field of child welfare currently develops, uses, and evaluates its interaction with technology.
Child Welfare Information Gateway
Download (PDF - 265KB)
Social Networks and Implementation of Evidence-Based Practices in Public Youth-Serving Systems: A Mixed Methods Study (PDF - 288 KB)
Palinkas, Holloway, Rice, Fuentes, Wu, & Chamberlain (2011)
Implementation Science, 6(113)
Discusses the background, methods, and conclusions of a study that examined the structure and operation of social networks and their role in making decisions as to whether to adopt new evidence-based practices among agency directors and other program professionals in selected California counties.
A Word About Social Networking (PDF - 94 KB)
U.S. Department of Labor (2012)
Educates young people on risks and benefits of social media and provides resources related to cyberbullying.