Child Welfare Information Gateway
Skip to main content
  • U.S. Department of Health & Human Services
  • Administration for Children & Families
  • Children's Bureau
Child Welfare Information Gateway
REPORT ABUSE OR
NEGLECT
FIND HELP WITH A
PERSONAL SITUATION   

Home Topics Publications Library State Resources More Tools & Resources News & Events
REPORT ABUSE OR
NEGLECT
FIND HELP WITH A
PERSONAL SITUATION   
  • About Us
  • Contact
  • Chat
  • Free Subscriptions
  • Resources in Spanish
  • About Us
  • Contact
  • Chat
  • Resources in Spanish
  • Shopping Cart
  • Home
  • Topics
    • Family-Centered Practice
      • Philosophy and Key Elements of Family-Centered Practice
      • Family-Centered Practice Across the Service Continuum
      • Engaging Families
      • Family-Centered Casework Practice
      • Family Group Decision-Making
      • Engaging Communities to Support Families
      • Creating a Family-Centered Agency Culture
    • Child Abuse & Neglect
      • Definitions of Child Abuse & Neglect
      • Identification of Child Abuse & Neglect
      • Risk Factors That Contribute to Child Abuse and Neglect
      • People Who Engage in Child Abuse or Neglect
      • Impact of Child Abuse & Neglect
      • Child Abuse & Neglect Fatalities
    • Preventing Child Abuse & Neglect
      • National Child Abuse Prevention Month
      • Overview: Preventing Child Abuse & Neglect
      • Promoting Child & Family Well-Being
      • Public Awareness & Creating Supportive Communities
      • Child Abuse and Neglect Prevention Programs
      • Developing & Sustaining Prevention Programs
      • Evidence-Based Practice for Child Abuse Prevention
      • Evaluating Prevention Programs
    • Responding to Child Abuse & Neglect
      • Introduction to Responding to Child Abuse & Neglect
      • Reporting Child Abuse and Neglect
      • Assessment in Child Protection
      • Differential Response in Child Protective Services
      • Child Protection Casework Practice
      • Responding to Child Maltreatment Near Fatalities and Fatalities
      • Trauma-Informed Practice in Child Welfare
      • Collaborative Responses to Child Abuse & Neglect
    • Supporting & Preserving Families
      • Supporting Families With Mental Health and Substance Use Disorders
      • Introduction to Family Support and Preservation
      • In-Home Services Involved With Child Protection
      • Family Support Services
      • Resources for Managers of Family Support and Preservation Services
      • Family Preservation Services
    • Out-of-Home Care
      • National Foster Care Month
      • Overview: Out-of-Home Care
      • Foster Care
      • Group and Residential Care
      • Kinship Care
      • Casework Practice in Out-of-Home Care
      • Transition to Adulthood and Independent Living
      • Placement Decisions
      • Resources for Foster Families
    • Achieving & Maintaining Permanency
      • Overview: Achieving & Maintaining Permanency
      • Reunifying Families
      • Recruiting and Retaining Resource Families
      • Permanency With Relatives and Kin
      • Guardianship
      • Permanency for Specific Youth Populations
      • Legal and Court Issues in Permanency
      • Interjurisdictional Placements
      • Working With Children, Youth, and Families in Permanency Planning
      • Working With Children, Youth, and Families After Permanency
      • Resources for Administrators and Managers About Permanency
      • Resources for Families About Permanency
    • Adoption
      • National Adoption Month
      • All-In Foster Adoption Challenge
      • Children's Bureau Adoption Call to Action
      • Adoption and Guardianship Assistance by State
      • Introduction to Adoption
      • Ethical Issues in Adoption
      • For Adopted People
      • For Adoption Program Managers & Administrators
      • For Expectant Parents Considering Adoption and Birth Parents
      • How to Adopt
      • Laws Related to Adoption
      • Parenting After Adoption
      • Preplacement Adoption Casework Practice
      • Postplacement Adoption Casework Practice
      • Search & Reunion in Adoption
    • Management & Supervision
      • Administering & Managing Child Welfare Agencies & Programs
      • Child Welfare Practice Improvement
      • Disaster Preparedness & Response
      • Ethical Practice & Client Rights
      • Evaluating Program and Practice Effectiveness
      • Funding
      • Information Systems & Data
      • Supervising Child Welfare Services
      • System Reform
      • Training
      • Workforce
    • Systemwide
      • Assessment
      • Behavioral Health & Wellness
      • Courts
      • Cultural Responsiveness
      • Diverse Populations and Communities
      • Domestic Violence
      • Human Trafficking
      • Laws & Policies
      • Service Array
      • Statistics
      • Well-Being
      • Youth
  • Publications
    • Publications Series
    • Browse by Topic
    • Browse by Title
    • índice de Títulos en Español (Spanish Title Index)
  • Library
    • Library Services
    • Library Search Help
  • State Resources
    • State Statutes
    • National Foster Care & Adoption Directory
    • State Guides & Manuals Search
    • State-Related Organizations Lists
    • Adoption and Guardianship Assistance by State
  • More Tools & Resources
    • Related Organizations
    • Learning Center
    • Resources From the Children's Bureau
      • Children's Bureau Discretionary Grants
      • The Story of the Children's Bureau
      • Children's Bureau Video Series
    • Child Welfare Information Gateway Podcast Series
    • Multimedia
      • Videos
      • Webinars
    • Family Engagement Inventory
  • News & Events
    • Free Subscriptions
    • Adoption Triad
    • Children's Bureau Express (CBX)
    • The Grantee Connection
    • New on Information Gateway
    • New From the Children's Bureau
    • Event Calendar
  • Home
  • Topics
  • Management & Supervision
  • System Reform
  • Systems of Care
  • History and Guiding Principles of Systems of Care
  • Guiding Principles of Systems of Care: Cultural Competence

Guiding Principles of Systems of Care: Cultural Competence

What does cultural competence mean?

Cultural competence refers to:

  • A defined set of values and principles, as well as behaviors, attitudes, policies, and structures, that enable systems to work effectively cross-culturally
  • The capacity to value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge, and adapt to diversity and the cultural contexts of the communities served
  • The incorporation of the above in all policymaking, administration, practice, and service delivery, and the systematic involvement of consumers, key stakeholders, and communities

Why is cultural competence important?

  • A person's culture can affect the kinds of services needed, as well as the optimal place, time, and method of delivering services and supports.
  • Addressing issues of culture, race, class, and ethnic background increases the likelihood of a positive intervention.
  • By working to understand the cultural needs of the families within systems of care, service providers convey the importance of respect, dignity, nondiscrimination, and self-determination to all participants.
  • The issues of child abuse and neglect are not unique to any one culture or community. Being willing and able to understand the needs of the unique families seeking or needing services will improve both the families' willingness to participate and the system's capacity to provide effective services.

Questions to ask about systems of care and cultural competence:

  • Is leadership committed to the cultural competence effort?
  • Are policies in place to support cultural competence within the system?
  • Are the recommended services responsive to each child and family's culture?
  • Is the family's cultural background taken into account in determining when, how, and where services will be offered?
  • Are staff reflective of the community's racial and ethnic diversity?
  • Is staff training regularly offered on the theory and practice of cultural competence?
  • Are families involved in developing the system's cultural competence efforts?
  • Do child welfare staff interact with children and families in culturally and linguistically competent ways?
  • Are staff culturally sensitive to the place and type of services made available to the child and family?
  • Does the system of care reach out to the diverse racial, ethnic, and cultural groups in the community?

Spotlight On

Cultural Competency

National Technical Assistance and Evaluation Center for Systems of Care (2009)

Conceptual Frameworks/Models, Guiding Values and Principles

National Center for Cultural Competence

Related Content

Cultural Responsiveness

Children's Bureau - An office of the Administration for Children and Families

Child Welfare Information Gateway is a service of the

  • Children’s Bureau
  • Administration for Children and Families
  • U.S. Department of Health and Human Services.
↑ Back to top
  • HOME
  • TOPICS
    • Family-Centered Practice
    • Child Abuse & Neglect
    • Preventing Child Abuse & Neglect
    • Responding to Child Abuse & Neglect
    • Supporting & Preserving Families
    • Out-of-Home Care
    • Achieving & Maintaining Permanency
    • Adoption
    • Management & Supervision
    • Systemwide
  • National Initiatives
    • National Adoption Month
    • National Child Abuse Prevention Month
    • National Foster Care Month
  • Publications
    • Publications Series
    • Browse by Title
    • Browse by Topic
    • Índice de Títulos en Español
  • Library
    • Search the Library
  • State Resources
    • State Statutes
    • National Foster Care & Adoption Directory
    • State Guides & Manuals
    • State Related Organizations Lists
    • Adoption Assistance by State
  • More Tools & Resources
    • Related Organizations
    • Learning Center
    • Children's Bureau Resources
    • Information Gateway Podcast
    • Multimedia
    • Family Engagement Inventory
  • NEWS AND EVENTS
    • New on Information Gateway
    • New From the Children's Bureau
    • Event Calendar
  • ABOUT US
    • How to Report Child Abuse or Neglect
    • Find Help With a Personal Situation
    • Frequently Asked Questions
    • Glossary
    • Search A to Z
  • Contact Us
    • 1-800-394-3366
    • info@childwelfare.gov
    • Subscribe to Free Updates
    • Chat With Us
  • Follow us on Facebook
  • Follow us on Twitter
  • Follow us on YouTube
  • POLICIES & HELPFUL LINKS
    • Disclaimer and Policies
    • Privacy Policy
    • Accessibility
    • FOIA requests
    • No FEAR Act data
    • Office of the Inspector General
    • Performance reports
    • Vulnerability Disclosure Policy
    • USA.gov
    • Download Acrobat Reader
  • ↑ Back to top