The supervisor is crucial for reaching out and building community relationships—explaining the mission of the agency, describing services, and familiarizing the community with agency processes such as reporting child abuse and neglect. The supervisor also can be instrumental in identifying resources, bridging to cultural resources, and supporting resource development to meet the needs of children and families served. The following resources address this aspect of supervision, including State and local examples.
Frontline Supervision: Where the Action Is
Center for the Study of Social Policy
Safekeeping, 7(1), 2003
Focuses on effective supervisors and quality supervision in child protective services, highlighting lessons learned about supervision in community partnerships from the 50 Community Partnerships for Protecting Children sites located across the United States.
Good Supervisors Can Help Make Change Happen: Strategies for Success
Children and Youth Services Review, 31(1), 2009
Focuses on effective supervisors and quality supervision in child protective services. Each article provides lessons learned about supervision in community partnerships and highlights the work of supervisory champions.
Textbook of Social Administration: The Consumer-Centered Approach
Poertner & Rapp (2007)
Presents a framework for implementing a consumer approach to social services organizations.
Building on the Strengths of Rural Child Welfare Practice in North Carolina: Promising Practices
Children's Bureau Express, 9(6), 2008
Describes the Rural Success Project, which was designed to enhance the effectiveness of rural child welfare workers and supervisors in North Carolina.
Overview of Innovative Programs and Practices
Prince & Austin (2004)
In Changing Welfare Services: Case Studies of Local Welfare Reform Programs
Provides an overview of programs that were identified by agency directors as reflecting the most promising programs and practices emerging from welfare reform implementation in the San Francisco Bay Area.