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Supervising Child Protective Services Caseworkers
This manual provides the foundation for effective supervisory practice in child protective services (CPS). It describes the roles and responsibilities of the CPS supervisor, and it provides practice oriented advice on how to carry out supervisory responsibilities effectively. Best practices and critical issues in supervisory practice are underscored throughout. Topics include: The nature of CPS supervision; Making the transition from caseworker to supervisor; Building the foundation for effective unit performance; Building staff capacity and achieving excellence in performance; Supervisory feedback and performance recognition; Results-oriented management; Clinical supervision; Recruitment and retention; Managing from the middle; and Taking care of oneself and the unit. While the manual is designed primarily for CPS supervisors and administrators and reflects state-of-the-art management research and practices tailored to CPS, it also is relevant to all child welfare supervisors. In addition, it may be useful to child welfare agency staff who train supervisory personnel and to schools of social work as they prepare new social workers for the child welfare field. Appendices include a glossary of terms, a diagram of the child protection process, and the child protection service pyramid.
Table of Contents
CHAPTER 1 Purpose and Overview
CHAPTER 2 The Nature of Child Protective Services Supervision
CHAPTER 3 Making the Transition from Caseworker to Supervisor
CHAPTER 4 Building the Foundation for Effective Unit Performance
CHAPTER 5 Building Staff Capacity and Achieving Quality Performance
CHAPTER 6 Supervisory Feedback and Performance Recognition
CHAPTER 7 Results-oriented Management
CHAPTER 8 Clinical Supervision
CHAPTER 9 Recruitment and Retention
CHAPTER 10 Managing from the Middle
CHAPTER 11 Taking Care of Oneself and the Unit
Appendix A Glossary of Terms
Appendix B Resource Listings of Selected National Organizations Concerned with Child Maltreatment
Appendix C State Toll-free Telephone Numbers for Reporting Child Abuse
Appendix D Overview of the Child Protection Process
Appendix E The National Association of Social Workers Code of Ethics
Appendix F Child Protection Service Pyramid
Suggested Citation: Child Welfare Information Gateway. (2004). Supervising child protective services caseworkers. Washington, DC: U.S. Department of Health and Human Services, Children’s Bureau.
This material may be freely reproduced and distributed. However, when doing so, please credit Child Welfare Information Gateway.