Supervising Child Protective Services Caseworkers

Author(s)Office on Child Abuse and Neglect, Children's Bureau

Year Published2004

(PDF - 3,718 KB)

This manual provides the foundation for effective supervisory practice in child protective services (CPS). It outlines the roles and responsibilities of the CPS supervisor and provides practice-oriented advice on how to effectively carry out supervisory responsibilities, with a focus on best practices and critical issues in supervisory practice.

Preface

Acknowledgments

CHAPTER 1 Purpose and Overview

CHAPTER 2 The Nature of Child Protective Services Supervision

CHAPTER 3 Making the Transition from Caseworker to Supervisor

CHAPTER 4 Building the Foundation for Effective Unit Performance

CHAPTER 5 Building Staff Capacity and Achieving Quality Performance

CHAPTER 6 Supervisory Feedback and Performance Recognition

CHAPTER 7 Results-oriented Management

CHAPTER 8 Clinical Supervision

CHAPTER 9 Recruitment and Retention

CHAPTER 10 Managing from the Middle

CHAPTER 11 Taking Care of Oneself and the Unit

Endnotes

Appendix A Glossary of Terms

Appendix B Resource Listings of Selected National Organizations Concerned with Child Maltreatment

Appendix C State Toll-free Telephone Numbers for Reporting Child Abuse

Appendix D Overview of the Child Protection Process

Appendix E The National Association of Social Workers Code of Ethics

Appendix F Child Protection Service Pyramid

We also recommend the following
Information Gateway publications:

Suggested Citation(s): Child Welfare Information Gateway. (2004). Supervising child protective services caseworkers. Washington, DC: U.S. Department of Health and Human Services, Children’s Bureau.

This material may be freely reproduced and distributed. However, when doing so, please credit Child Welfare Information Gateway.

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