Caseload and Workload Management
Series: Issue Briefs|
Child Welfare Information Gateway. |
|Year Published: 2010|
Related Resources and References
Services of the Children's Bureau
Child Welfare Workload Compendium
This database on Child Welfare Information Gateway provides child welfare administrators and policymakers with information and tools for improving workload management, including studies, standards, legislation, and policies. It can be searched by State, category, date, and keyword.
National Child Welfare Workforce Institute
Works to build the capacity of the child welfare workforce by disseminating information on effective and promising workforce practices, facilitating leadership training, coordinating peer networks, and advancing knowledge. It partners with and coordinates evaluation activities of the Child Welfare Comprehensive Workforce Grants and supports the Child Welfare Workforce Connection, an online forum for discussion, collaboration, and exchange of ideas related to pressing workforce issues.
National Resource Center for Organizational Improvement
Helps States assess workforce development issues such as recruitment, selection, training, retention, and supervision, and helps them make connections with appropriate resources.
Child Welfare Information Gateway
Presents research, tools, and other resources that describe a range of topics for enhancing the child welfare workforce, including organizational culture, management, supervision, recruitment and hiring, and retention. Tools for building a stable and competent workforce also are available.
Child Welfare Comprehensive Workforce Projects (Children's Bureau Discretionary Grants)
Summarizes project activities, findings, and products from 2003–2008 child welfare staff recruitment and retention grantees, and is found in Recruitment and Retention of a Qualified Workforce: The Foundation of Success.
National Resource Center for Child Protective Services
Addresses workload issues and provides expert consultation, technical assistance, and training in all areas of child protective services, including intake, assessment, case planning, ongoing safety management, removal and reunification decision making, ongoing services, and case closure.
National Resource Center for Child Welfare Data and Technology
Offers States a wide range of technical assistance and products to enhance data analysis capacities, including support for monitoring and managing workload data.
National Resource Center for Permanency and Family Connections
Provides States with training, technical assistance, and information services related to family-centered principles and practices. Products include Information Packet: Workforce Issues in Child Welfare.
American Humane Association
Offers consultation and services in workload measurement and analysis. Prior workload studies are accessible on its website.
Child Welfare League of America
Publishes best practice and caseload standards and advocates for policies and practices that strengthen the workforce.
Cornerstones for Kids
Manages the Human Services Workforce Initiative, supported by the Annie E. Casey Foundation, with the aim of increasing awareness of the child welfare workforce crisis and building solutions to address it. It also operates the Workforce Planning Portal, a hands-on tool for human services agencies.
Alliance for Children and Families, American Public Human Services Association, and Child Welfare League of America. (2001). The child welfare work force challenge: Results from a preliminary study. Retrieved December 2, 2009, from www.alliance1.org/Research/Workforce%20survey%20results%20-%20final.PDF (PDF - 83 KB)
American Public Human Services Association. (2005). Report from the 2004 Child Welfare Workforce Survey: State agency findings. Retrieved December 2, 2009, from www.aphsa.org/Home/Doc/Workforce%20Report%202005.pdf (PDF - 891 KB)
Arizona Department of Economic Security, Division of Children, Youth and Families. (2005). Strengthening families: A blueprint for realigning Arizona's child welfare system. Retrieved November 30, 2009, from https://www.azdes.gov/InternetFiles/Reports/pdf/strengthening_families.pdf (PDF - 107 KB)
Arizona Department of Economic Security, Division of Children, Youth and Families. (2009). Child protective service bi-annual financial and program accountability report. Retrieved February 12, 2010, from www.azdes.gov/CMS400Min/InternetFiles/Reports/pdf/financial_program_accountability_report_cps_2009_1.pdf (PDF - 718 KB)
Arizona Department of Economic Security, Division of Children, Youth and Families. (2010). Child welfare reporting requirements: Semi-annual report for the period April 1, 2009 through September 30, 2009. Retrieved February 12, 2010, from www.azdes.gov/CMS400Min/InternetFiles/Reports/pdf/child_welfare_apr_09_sept_09.pdf (PDF - 546 KB)
Bernotavicz, F. (2008). Screening and selection of child welfare staff. Retrieved February 17, 2010, from the Child Welfare Training Institute website: www.cwti.org/RR/Screening%20and%20selection%20Final%206-08%201.pdf (PDF - 228 KB)
Center for the Study of Social Policy. (2008). Progress of New Jersey Department of Children and Families. Period V monitoring report for Charlie and Nadine H. v. Corzine. (July 1–December 31, 2008). Retrieved November 30, 2009, from www.childrensrights.org/wp-content/uploads//2009/04/2009-04-27_nj_monitoring_report_final_corrected.pdf (PDF - 685 KB)
Center for the Study of Social Policy. (2009). Progress of New Jersey Department of Children and Families. Period VI monitoring report for Charlie and Nadine H. v. Corzine. (January 1–June 30, 2009). Retrieved January 7, 2010, from www.cssp.org/uploadFiles/FINAL%20Period%20VI%20Monitoring%20Report.pdf
Children's Bureau, U.S. Department of Health and Human Services. (n.d.). Strategies that address critical practice areas: Successes and challenges in implementation. PowerPoint presentation. Retrieved March 16, 2010, from www.acf.hhs.gov/programs/cb/resource/successes-challenges-implementation
Children's Bureau, U.S. Department of Health and Human Services. (2006). Summary of the results of the 2001–2004 Child and Family Services Reviews. Retrieved March 16, 2010, from www.acf.hhs.gov/programs/cb/resource/cfsr-compiled-results-2001-2010
Children's Bureau, U.S. Department of Health and Human Services. (2008a). Arizona Child and Family Services Review: Final report. Retrieved November 30, 2009, from http://tinyurl.com/5b2syc (PDF - 418 KB)
Children's Bureau, U.S. Department of Health and Human Services. (2008b). Indiana Child and Family Services Review: Final report. Retrieved March 16, 2010, from http://tinyurl.com/ychhos8 (PDF - 415 KB)
Children's Defense Fund and Children's Rights, Inc. (2006). Supporting and improving the child welfare workforce: A review of Program Improvement Plans (PIPs) and recommendations for strengthening the Child and Family Services Reviews (CFSRs). Retrieved October 30, 2009, from www.childrensdefense.org/child-research-data-publications/data/supporting-and-improving-the-child-welfare-workforce.pdf (PDF - 136 KB)
Costello, T. (2004). Final report of the Investigation Caseload Standard Workgroup. Retrieved October 30, 2009, from http://library.childwelfare.gov/cwig/ws/library/docs/gateway/Record?rpp=10&upp=0&m=1&w=+NATIVE%28%27recno%3D49707%27%29&r=1
Day, P., & Peterson, C. (2008). Caseload reduction efforts in selected States. Unpublished manuscript, Casey Family Programs and ICF International.
Delaware Children's Department. (2010). Caseworker turnover. Unpublished.
Delaware Children's Department. (1999). Enhancing workforce effectiveness through retention. Budget epilogue. Unpublished.
Drendel, J., & Suniga, D. (2008, December). Larimer County Workload versus Caseload Project. Paper presented at the conference Time and Effort: Perspectives on Workload Roundtable. Santa Fe, NM.
Edwards, M. T., & Reynolds, J. (2008). Work, case, time: Setting standards for workload management. Protecting Children, 23(3), 74-88.
Ellet, A. J., Ellet, C. D., & Rugutt, J. K. (2003). A study of personal and organizational factors contributing to employee retention and turnover in child welfare in Georgia: Final project report. Unpublished. Athens: University of Georgia.
Farber, J., & Munson, S. (2007). Improving the child welfare workforce: Lessons learned from class action litigation. Retrieved October 30, 2009, from the National Center for Youth Law website: www.youthlaw.org/publications/improving_the_child_welfare_workforce_lessons_learned_from_class_ action_litigation
Flower, C., McDonald, J., & Sumski, M. (2005). Review of turnover in Milwaukee County: Private agency child welfare ongoing case management staff. Retrieved November 27, 2009, from the Wisconsin Department of Children and Families website: www.legis.state.wi.us/lc/committees/study/2008/SFAM08/files/turnoverstudy.pdf (PDF - 620 KB)
Folaron, G., (Ed.) (2004). Putting children first: Recommendations from the Indiana Commission on Abused and Neglected Children and Their Families. Retrieved November 27, 2009, from www.in.gov/legislative/igareports/agency/reports/ANCH01.pdf (PDF - 431 KB)
Gonzalez, R. P., Faller, K. C., Ortega, R. M., & Tropman, J. (2009). Exit interviews with departed child welfare workers: Preliminary findings. Journal of Public Child Welfare, (3)1, 40-63.
Hornby Zeller Associates, Inc. (2009a). Statewide Workload Analytic Tool: User's reference guide. Prepared for Minnesota Department of Human Services. Unpublished.
Hornby Zeller Associates, Inc. (2009b). Child Welfare Workload Study and Analysis. Final report. Prepared for Minnesota Department of Human Services. Unpublished.
Indiana Department of Child Services. (2009a). Quarterly report to the Indiana State Budget Committee and the Indiana Legislative Council. For the Quarter Ended 6/30/09. Retrieved November 27, 2009, from www.in.gov/legislative/igareports/agency/reports/DCS18.pdf (PDF - 207 KB)
Indiana Department of Child Services. (2009b). State Five Year Comprehensive Child and Family Service Plan for the State of Indiana for the time period beginning October 1, 2009 and ending September 30, 2014. Submitted to the U.S. Department of Health and Human Services, Administration for Children and Families, Children's Bureau.
Juby, C., & Scannapieco, M. (2007). Characteristics of workload management in public child welfare agencies. Administration in Social Work, 31(3), 95-109.
Levy credits foster care avoidance for generating $5 million in 2009 savings: Excellent child protective services management averts foster care reduces caseload by 26 percent. (2009, September 25). Hamptons.com For the Record. Retrieved September 26, 2009, from www.hamptons.com/News/For-The-Record/9014/Levy-Credits-Foster-Care-Avoidance-For-Generating.html
Minnesota Department of Human Services. (2009). Minnesota child welfare workload study memos. Retrieved March 16, 2010, from http://library.childwelfare.gov/cwig/ws/library/docs/gateway/Blob/66865.pdf?w=+NATIVE%28%27recno%3D66865%27%29&upp=0&rpp=10&r=1&m=1 (PDF - 47 KB)
Napolitano, J. (2003). Action plan for reform of Arizona's child protection system. Retrieved February 12, 2010, from the Arizona Governor website: http://azgovernor.gov/cps/documents/action_plan3.pdf (PDF - 224 KB)
National Council on Crime and Delinquency. (2006). The relationship between staff turnover, child welfare system functioning and recent child abuse. Retrieved October 30, 2009, from the Cornerstones for Kids website: www.cornerstones4kids.org/images/nccd_relationships_306.pdf (PDF - 1144 KB)
New Jersey Department of Children and Families. (2007). Implementing the case practice model. Retrieved February 6, 2010, from www.state.nj.us/dcf/about/case/DCFImplementingCPM9.28.07.pdf (PDF - 231 KB)
New Jersey Department of Children and Families. (2009). Annual agency performance report. Fiscal year 2009. Retrieved January 6, 2010, from www.state.nj.us/dcf/about/DCFAnnualAgencyPerformanceReport_12.15.09.pdf (PDF - 3012 KB)
Payne, J. (2008, December). Getting from A to Z: Steps for improving child and family outcomes through caseload/workload reduction. Presentation at the Workload Round Table, Santa Fe, NM.
Social Work Education Consortium. (2002). Workforce retention study. November 25, 2009, from the New York State Office of Children and Family Services website: www.ocfs.state.ny.us/ohrd/swec/pubs/Executive%20Summary%20-%20Quantitative%20Final.pdf (PDF - 199 KB)
Strolin, J., McCarthy, M., & Caringi, J. (2007). Causes and effects of child welfare workforce turnover: Current state of knowledge and future directions. Journal of Public Child Welfare, 1(2), 29-52.
Tooman, G., & Fluke, J. D. (2002). Beyond caseload: What workload studies can tell us about enduring issues in the workplace. Protecting Children, 17(3), 48-59.
U.S. General Accounting Office. (2003). Child welfare: HHS could play a greater role in helping child welfare agencies recruit and retain staff. Retrieved October 30, 2009, from www.gao.gov/new.items/d03357.pdf (PDF - 716 KB)
Wagner, D., Johnson, K., & Healy, T. (2008). Agency workforce estimation: A step toward more effective workload management. Protecting Children, 23(3), 6-19. Retrieved March 16, 2010, from www.nccdglobal.org/sites/default/files/publication_pdf/workforce-estimation.pdf (PDF - 850 KB)
Zlotnik, J. L., DePanfilis, D., Daining, C., & Lane, M. M. (2005). Factors influencing retention of child welfare staff: A systematic review of research. Retrieved October 30, 2009, from the Institute for the Advancement of Social Work Research website: www.charityadvantage.com/iaswr/FinalReportCWWI.pdf
This material may be freely reproduced and distributed. However, when doing so, please credit Child Welfare Information Gateway.