Caseload and Workload Management
Series: Issue Briefs|
Child Welfare Information Gateway. |
|Year Published: 2010|
Benefits of Caseload and Workload Management
Caseload and workload management often appear as key ingredients in a State's comprehensive strategy to produce better outcomes for children and families. The benefits of reasonable caseloads and manageable workloads relate to:
- Retaining staff and reducing turnover. Heavy caseloads and workloads have been cited repeatedly as key reasons that workers leave the child welfare workforce (Zlotnik, DePanfilis, Daining, & Lane, 2005; U.S. General Accounting Office [GAO], 2003; Gonzalez, Faller, Ortega, & Tropman, 2009; Ellett, A. J., Ellet, C. D., & Rugutt, 2003; Social Work Education Consortium, 2002).
- Delivering quality services. High staff turnover resulting from heavy caseloads can have a negative impact on the timeliness, continuity, and quality of services provided by an agency (National Council on Crime and Delinquency, 2006; Strolin, McCarthy, & Caringi, 2007; Flower, McDonald, & Sumski, 2005; GAO, 2003).
- Engaging families and building relationships. Essential child welfare processes—including family engagement, relationship building, assessment, and permanency planning—are time intensive and require frequent worker-client contact. Heavy workloads and caseloads reduce the amount of time available for these processes.
- Positive outcomes for children and families. Workloads and caseloads have been linked to performance on Federal Child and Family Services Reviews (CFSRs) and achievement of safety and permanency outcomes (Children's Bureau, 2006; GAO, 2003).
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