Caseload and Workload Management

In an effort to build the workload knowledge base and share lessons learned across States, this information brief provides State child welfare managers with information on managing child welfare caseloads and workloads. Manageable caseloads and workloads can make a real difference in a worker's ability to spend adequate time with children and families, improve staff retention, and ultimately have a positive impact on outcomes for children and families. States are implementing a variety of strategies to make caseloads and workloads more manageable. Approaches range from adding and retaining staff to improving worker effectiveness to implementing system improvements.

Suggested Citation: Child Welfare Information Gateway. (2022). Caseload and workload management. U.S. Department of Health and Human Services, Administration for Children and Families, Children's Bureau.

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