Child Welfare State Complaint Offices

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Child Welfare State Complaint Offices

Series: Related Organizations Lists
Author(s): Child Welfare Information Gateway

Each State designates a special office to monitor the delivery of services and to handle customer complaints related to child welfare. Generally, a review or investigation must occur at the local/county level before the State agency becomes involved. If it cannot be resolved at the local/county level, the next step is to contact the appropriate State office to discuss and/or resolve disagreements with the local agency.

Listed below is State contact information, when available, for these special offices. If the State does not have a special office that addresses child welfare related grievances, a State's child welfare agency contact information is provided.

Decisions involving child welfare issues are governed by State statutes and policy, as defined by each individual State. The Federal Government and Child Welfare Information Gateway do not have the authority to intervene in individual child welfare cases.

Alabama

Alabama Department of Human Resources
50 North Ripley Street
Montgomery, Alabama 36130
Phone: (334) 242-1325
nadid: 10170

Alaska

Alaska Office of the Ombudsman
PO Box 102636
Anchorage, Alaska 99510-2636
Phone: (907) 269-5290
Fax: (907) 269-5291
nadid: 24893
Alaska Department of Health and Social Services
130 Seward Street
Suite 400
Juneau, Alaska 99811
Phone: (907) 465-3548
nadid: 26813

Arizona

Arizona Ombudsman-Citizens' Aide
3737 N. 7th Street
Suite 209
Phoenix, Arizona 85014
Phone: (602) 277-7292
Toll-Free: (800) 872-2879
Fax: (602) 277-7312
nadid: 24895
Arizona Department of Child Services Ombudsman's Office
Arizona
Phone: (602) 255-2500
nadid: 27442
Arizona Department of Economic Security
PO Box 6030
Office of the Ombudsman
Phoenix, Arizona 85005
Phone: (602) 364-2860
Toll-Free: (866) 362-2837
nadid: 24894

Arkansas

Arkansas Department of Human Services
Client Advocate
Donaghey Plaza, PO Box 1437
Little Rock, Arkansas 72203
Phone: 501-682-8770
nadid: 24896

California

California Department of Social Services
744 P Street, M/S 3-90
Sacramento, California 95814
Phone: (916) 651-8100
nadid: 10173
California Ombudsman for Foster Care
744 P Street, MS 8-13-25
Sacramento, California 95814
Toll-Free: (877) 846-1602
nadid: 26811

Colorado

Colorado Department of Human Services
1575 Sherman Street
Denver, Colorado 80203
Phone: (303) 866-4511
Fax: (303) 866-5563
nadid: 24898
Colorado Office of the Child Protection Ombudsman
Colorado
Phone: (720) 625-8640
nadid: 26817

Connecticut

Connecticut Department of Children & Families
Ombudsman Office
505 Hudson Street
Hartford, Connecticut 06106
Phone: (860) 550-6301
Toll-Free: (866) 637-4737
Fax: (860) 560-7086
nadid: 24899

Delaware

Delaware Department of Services for Children, Youth and their Families
1825 Faulkland Road
Wilmington, Delaware 19805-1195
nadid: 29360

District of Columbia

District of Columbia Child and Family Services Agency Youth Ombudsman
200 I Street, SE
Washington, District of Columbia 20003
Phone: (202) 442-6100
Fax: (202) 727-6505
nadid: 24901

Florida

Florida Department of Children and Families
County Client Relations’ Coordinators
Florida
Phone: (850) 487-1111
nadid: 24902
Florida Children's Ombudsman
Florida
Phone: (850) 717-4505
nadid: 27463

Georgia

Georgia's Office of Child Advocate
270 Washington Street S.W.
8th Floor, Suite 8101
Atlanta, Georgia 30334
Phone: (404) 656-4200
Fax: (404) 656-5200
nadid: 10179

Hawaii

Hawaii Office of the Ombudsman
465 South King Street, 4th Floor
Honolulu, Hawaii 96813
Phone: (808) 587-0770
Fax: (808) 587-0773
nadid: 24904

Illinois

Illinois Advocacy Office for Children and Families
406 East Monroe Street
Springfield, Illinois 62701
Phone: (217) 524-2029
Toll-Free: (800) 232-3798
TTY: (800) 513-4980
nadid: 10184

Indiana

Indiana Department of Child Services (DCS) Ombudsman Bureau
402 W. Washington, W479
Indianapolis, Indiana 46204
Phone: (317) 234-7295
nadid: 25374

Iowa

Iowa Office of Citizens' Aide Ombudsman
Ola Babcock Miller Building
1112 East Grand
Des Moines, Iowa 50319
Phone: (515) 281-3592
Toll-Free: (888) 426-6283
nadid: 10182

Kansas

Kansas Department of Children and Families' Office of Client Services
Kansas
Toll-Free: (833) 765-2003
nadid: 26549

Kentucky

Kentucky Cabinet for Health and Family Services
Office of the Ombudsman
275 East Main Street, 1E-B
Frankfort, Kentucky 40621
Phone: (502) 564-5497
Toll-Free: (800) 372-2973
nadid: 10187

Louisiana

Louisiana Department of Children & Family Services
627 North Fourth Street
Baton Rouge, Louisiana 70802
Phone: (225) 342-2297
Fax: (225) 342-2268
nadid: 24911

Maine

Maine Ombudsman Program
Maine
Phone: (207) 213-4773
Toll-Free: (866) 621-0758
nadid: 24912

Maryland

Maryland Department of Human Services
State Constituent Services
311 West Saratoga Street
Baltimore, Maryland 21201-3521
Toll-Free: (800) 332-6347
nadid: 24913

Massachusetts

Massachusetts Department of Children and Families Ombudsman
24 Farnsworth Street
Boston, Massachusetts 02210
Phone: (617) 748-2444
nadid: 10189

Michigan

Michigan Office of Children's Ombudsman
P.O. Box 30026
Lansing, Michigan 48909
Phone: (517) 373-3077
Toll-Free: (800) 642-4326
Fax: (517) 335-4471
nadid: 10192

Minnesota

Minnesota - The Office of the Ombudsperson for Families
1450 Energy Drive
Suite 106
St. Paul, Minnesota 55108
Phone: (651) 603-0058
Toll-Free: 1-888-234-4939
Fax: (651) 643-2539
nadid: 10193

Mississippi

Mississippi Department of Human Services
Office of Consumer Services
750 North State Street
Jackson, Mississippi 39202
Phone: (601) 359-4414
Toll-Free: (800) 345-6347
nadid: 24917

Missouri

Missouri Office of Child Advocate
PO Box 809
Jefferson City, Missouri 65102
Toll-Free: (866) 457-2302
Fax: (573) 522-6870
nadid: 24918

Montana

Montana Child and Family Ombudsman
Helena, Montana 59604
Toll-Free: (844) 252-4453
nadid: 24919

Nebraska

Nebraska Public Counsel (Ombudsman's Office)
Public Counsel (Ombudsman's Office)
PO Box 94604
Room 807, State Capitol
Lincoln, Nebraska 68509-4604
Phone: (402) 471-2035
Toll-Free: (800) 742-7690
nadid: 24920

Nevada

Nevada Division of Child and Family Services
Systems Advocate
4126 Technology Way, 3rd Floor
Carson City, Nevada 89706
Phone: (775) 684-4453
nadid: 24921

New Hampshire

New Hampshire Department of Health and Human Services
Office of the Ombudsman
129 Pleasant Street
Concord, New Hampshire 03301-3857
Phone: (603) 271-6941
Toll-Free: (800) 852-3345
Fax: (603) 271-4632
nadid: 24922

New Jersey

New Jersey Department of Children and Families
Office of Advocacy
222 South Warren Street
PO Box 729, 3rd Floor
Trenton, New Jersey 08625-0729
Toll-Free: (877) 543-7864
nadid: 10201

New Mexico

New Mexico Children, Youth & Families
New Mexico Children, Youth & Families
PO Drawer 5160
P.E.R.A. Room 254
Santa Fe, New Mexico 87502
Phone: (505) 827-7606
Fax: (505) 827-4053
nadid: 24924

New York

New York City Only
Office of Advocacy/ACS Parents' and Children's Rights Unit
150 William Street - 18th Floor
New York, New York 10038
Phone: (212) 676-9421
nadid: 24926
Erie County Department of Social Services Foster Care Ombudsperson
Buffalo, New York
Phone: (716) 858-6195
nadid: 29804
New York State Office of Children and Families
New York
nadid: 24925

North Dakota

North Dakota Department of Human Services
Appeals Supervisor, Legal Advisory Unit
600 E Boulevard Avenue, Dept. 325
Bismarck, North Dakota 58505-0250
Phone: (701) 328-2311
Toll-Free: (800) 472-2622
nadid: 25375

Ohio

Ohio Department of Job and Family Services
Office of Constituent Affairs
30 East Broad Street
32nd Floor
Columbus, Ohio 43215-0423
Phone: (614) 466-9280
nadid: 10205

Oklahoma

Oklahoma Department of Human Services
Office of Client Advocacy
PO Box 25352
Oklahoma City, Oklahoma 73125-0352
Phone: (405) 522-2720
Fax: (405) 522-2680
nadid: 24930

Oregon

Oregon Governor's Advocacy/Ombudsman Office
500 Summer St, NE
4th Floor GAO
Salem, Oregon 97301
Phone: (503) 945-6904
Toll-Free: (800) 442-5238
nadid: 10207
Oregon Foster Care Ombudsman
500 Summer St. NE E-17
Salem, Oregon 97301
Fax: (855) 840-6036
nadid: 26812

Pennsylvania

Pennsylvania Department of Human Services
Pennsylvania
nadid: 24932

Puerto Rico

Puerto Rico Ombudsman - Estado Libre y Asociado de Puerto Rico
San Juan, Puerto Rico
Phone: (787) 724-7373
nadid: 29480

Rhode Island

Rhode Island Office of the Child Advocate
Louis Pastor Building 4th Floor
57 Howard Avenue
Cranston, Rhode Island 02920
Phone: (401) 462-4300
Fax: (401) 462-4305
nadid: 10210

South Carolina

South Carolina State Office of Children's Affairs
Office of Children's Affairs
1200 Senate Street, Suite 104
Columbia, South Carolina 29201
Phone: (803) 734-5049
Fax: (803) 734-0799
nadid: 24934

South Dakota

South Dakota Department of Social Services
Constituent Liaison
700 Governor's Drive
Pierre, South Dakota 57501
Toll-Free: (800) 597-1603
nadid: 24935

Tennessee

Tennessee Commission on Children and Youth
Andrew Johnson Tower, 9th Floor
710 James Robertson Parkway
Nashville, Tennessee 37243-0800
Phone: (615) 532-1572
Toll-Free: (800) 264-0904
Fax: (615) 532-1591
nadid: 24936

Texas

Office of Consumer Relations/Texas Department of Family and Protective Services
PO BOX 149030
MC: Y946
Austin, Texas 78714-9030
Toll-Free: (800) 720-7777
Fax: (512) 339-5892
nadid: 24937
Texas Health and Human Services Commission
Office of the Ombudsman
PO Box 13247 -- MC H-700
Austin, Texas 78711-3247
Toll-Free: (877) 787-8999
TDD: (888) 425-6889
Fax: (888) 780-8099
nadid: 25134

Utah

Utah Department of Human Services
Office of Child Protection Ombudsman
120 North 120 200 West
Room 422 - PO Box 45500
Salt Lake City, Utah 84145-0500
Phone: (801) 538-4589
Toll-Free: (800) 868-6413
Fax: (801) 538-3942
nadid: 24938

Vermont

Vermont Department for Children and Families
Consumer Concerns Team
103 South Main Street - 2nd Floor, 5 North
Waterbury, Vermont 05671-5920
Phone: (802) 871-3385
nadid: 24939

Virginia

Virginia Department of Social Services
801 East Main Street
Richmond, Virginia 23219-3301
Phone: (804) 726-7011
Fax: (804) 726-7015
nadid: 10216

Washington

Washington State Office of the Family & Children's Ombuds
6720 Fort Dent Way, Suite 240
Mail Stop TT-99
Tukwila, Washington 98188
Phone: (206) 439-3870
Toll-Free: (800) 571-7321
Fax: (206) 439-3877
nadid: 10219

West Virginia

West Virginia Department of Health and Human Resources
Office of Client Services
350 Capital Street - Room 513
Charleston, West Virginia 25301
Toll-Free: (800) 642-8589
nadid: 24942

Wisconsin

Wisconsin Department of Children and Families
201 East Washington Avenue, Second Floor
PO Box 8916
Madison, Wisconsin 53708-8916
nadid: 24943

Wyoming

Wyoming Department of Family Services
Complaint Resolution/Ombudsman
Hathaway Building - 2300 Capitol Avenue, 3rd Floor
Cheyenne, Wyoming 82002
Phone: (307) 777-6597
nadid: 24944