Increasingly, States and local jurisdictions are challenged to improve outcomes for the children and families they serve. Many jurisdictions have initiated change efforts to strengthen their capacity to provide targeted and effective services. The following resources describe such efforts as change management and the role of supervisors in organizational change, including State and local examples.
Community Partnerships Offer a Means for Changing Frontline Child Welfare Practice (PDF - 390 KB)
SafeKeeping, Spring 2005
Highlights what is needed for child welfare agencies to move a community partnership vision from theory to practice.
Creating the Capacity for Organizational Change: Personnel Participation and Receptivity to Change
Smith & Torppa
Journal of Extension, 48(4), 2010
Suggests that including personnel during an organization's planning process may help associates be more receptive to changes and view them in a more positive light.
Learning While Doing in the Human Services Sector: Becoming a Learning Organization Through Organizational Change (PDF - 817 KB)
Casey Family Services (2011)
Describes the origins, processes, and outcomes of the learning-while-doing approach and presents lessons learned that other child welfare providers and human service organizations can apply while engaging in organizational change.
Organizational Culture Influence on Service Delivery: A Mixed Methods Design in a Child Welfare Setting
Children and Youth Services Review, 33(10), 2011
Presents a sample study of employees from a private, non-profit, faith-based child welfare agency where four distinct methods were used to measure organizational culture and its influence on service delivery. Strengths and implications are discussed.
Reversing the Approach to Planning Continuous Quality Improvement
CWLA Managed Care Institute Update, 2(4), 2001
Examines continuous quality improvement efforts to provide information about the effectiveness of child welfare services.
State and local examples
All It Takes Is Leadership
Mesa County Department of Human Services
Child Welfare, 84, 2005
Describes how the public child welfare system reached out to private sector partners in a large, rural county in western Colorado as part of a reform effort.
Illinois Department of Children and Family Services (2005)
Describes the Best Practice Project, a multiyear, intensive effort to develop a practice model in Illinois emphasizing child safety, permanency, and well-being from intake to case closure.
Louisiana Child Welfare Comprehensive Workforce Project: Evaluation Report 2010-2011 (PDF - 1,464 KB)
Pierce & Tiller (2011)
Discusses the project goal of improving the safety, permanency, and well-being outcomes for children and youth by building the capacity of Louisiana's child welfare professionals and by improving the systems in the State that recruit, train, supervise, manage, and retain them.