The purpose of this phase of coordination of services and service array is to begin to understand how your current system operates. Inventory what services and processes are available to families so you can build on what already exists. In this phase, you also should research what is available nationally in terms of needs assessments, logic models, and processes for individualizing services for children and families. Pre–planning can last up to 6 months.
Activities, Questions to Consider
Coordination of services and service array pre–planning activities and tasks in your community might include:
- Providing a process for the agency and community to describe the existing community service array and detail the resources and services available.
- Have you developed an interagency service needs assessment?
- Will families be involved in responding to the needs assessment?
- Identifying the mechanism used to deliver child welfare services to the population of focus.
- Are services privatized, contracted, or provided by the agency?
- Do these agencies have policies, procedures, and practices that embrace systems of care values?
- Identifying service providers to participate in systems of care activities (governance body, committees, planning group).
- Will the service providers involved represent the cultural diversity of your community?
- Identifying the methods for coordinating services to the population of focus.
- Which agency will serve as the lead and/or coordinating agency?
- What process for individualizing services and supports are you using: Family Group Decision–Making, wraparound, Team Decision–Making, other?
- Identifying children, youth and families to participate in the assessment and development of the service array, which includes assessment and development of service coordination methods.
- How will you support their participation?
- Inviting community service providers; agency staff who provide services to children, youth, and families; and children, youth and families to participate in systems of care activities.
- How will you ensure the service providers and agency staff represent all the child–serving systems?
- Do you have e–mail addresses for all providers?
- Do you share those e–mail addresses among all providers?
- Youth and family members
- Culturally competent and diverse community–based service providers
- Individuals responsible for coordinating services
- Agency leaders responsible for funding services and making policy
- Directors of agencies responsible for developing services
- Individuals responsible for training service providers
- Supervisors of staff providing direct services to children, youth, and families
- Key service system evaluators
- Legal Services
- Legislative representation
- Advocacy group member representation
- Research and identify robust systems of care to understand the kinds of individualizing processes, services, and supports that are available to children, youth, and families.
- Confirm the strategies, activities, and people needed to inventory your current system of services and supports.
- Compile needs assessment results to help shape your community's service and support assets.
- Determine how feedback will be gathered from families participating in needs assessments.
- Hire a full–time person to oversee service array and service coordination activities.
Colorado – Using Logic Models (PDF - 417 KB)
A 16–slide PowerPoint presentation that details the steps for putting together a logic model for a service or system change project. Includes a framework for a logic model and a step–by–step explanation of each component.
North Carolina – Sample Needs Assessments (PDF - 146 KB)
Caregivers, staff, community collaborative members, supervisors/senior management, and other stakeholders received this set of needs assessments that were used to determine the assistance each group required to adhere to systems of care principles.
Pennsylvania – Organizational Effectiveness Guide (PDF - 379 KB)
This 71–page guide to assessing your organization and service system includes a section on mapping community resources that provides tools to develop a service needs assessment of your system of care.