Use of Communication in Quality Improvement
Finding ways for agencies, their partners, and key stakeholders to share knowledge, experiences, ideas, practices, and strategies is vital to organizational improvement efforts. Interagency communication also promotes the spread of good practice. The following resources illustrate the benefits of increased communication for quality improvement.
States' Efforts in Ongoing Communication Between Public and Private Partners (PDF - 120 KB)
National Quality Improvement Center on the Privatization of Child Welfare Services (2008)
Identifies themes emerging from online discussion on structures and strategies for promoting public-private communication.
Building Bridges: The Case for Sharing Data Between the Court and Child Welfare Systems (PDF - 604 KB)
New York State Child Welfare Court Improvement Project (2008)
Describes the progress New York State has made in cross-system data sharing and the challenges and opportunities involved in developing statewide interoperability of management information systems.
Cross-System Dialogue: An Effective Strategy to Promote Communication Between the Domestic Violence Community, Child Welfare System, and the Courts (PDF - 96 KB)
National Council of Juvenile and Family Court Judges (2008)
Presents three steps to using cross-system dialogue as a technique to address conflict around controversial and emerging issues that affect multiple systems.
The Customer Satisfaction Project
Center for the Study of Social Policy
Helps residents in vulnerable communities communicate their preferences and experiences to public and private service providers in order to improve the quality of services they receive.
How Is Knowledge Transferred Between Organizations Involved in Change
Hartley & Rashman (2007)
In Managing Change in the Public Services
Explores how public agencies can spread good practice and adapt what works by sharing knowledge with one another.
Relationship Between Public Child Welfare Workers, Resource Families and Birth Families: Preventing the Triangulation of the Triangle of Support (PDF - 690 KB)
National Resource Center for Family-Centered Practice and Permanency Planning (2005)
Emphasizes the need for providers and key consumers to communicate effectively to improve individual and organizational child welfare outcomes.