Working With the Community
The supervisor is crucial for reaching out and building community relationships—explaining the mission of the agency, describing services, and familiarizing the community with agency processes such as reporting child abuse and neglect. The supervisor also can be instrumental in identifying resources, bridging to cultural resources, and supporting resource development to meet the needs of children and families served. The following resources address this aspect of supervision, including State and local examples.
CFSR Training Package
National Child Welfare Resource Center for Organizational Improvement
Helps agencies prepare for the second round of the Child and Family Services Reviews, enhance leadership and management capacity, and achieve better outcomes through systemic change. The Engaging Community Stakeholders and Building Community Partnerships module helps State leaders to begin encouraging ongoing stakeholder involvement as a way of agency life and learn how to establish, sustain and incorporate these relationships.
Frontline Supervision: Where the Action Is
Center for the Study of Social Policy
Safekeeping, 7(1), 2003
Focuses on effective supervisors and quality supervision in child protective services, highlighting lessons learned about supervision in community partnerships from the 50 Community Partnerships for Protecting Children sites located across the United States.
Good Supervisors Can Help Make Change Happen: Strategies for Success
Children and Youth Services Review, 31(1), 2009
Focuses on effective supervisors and quality supervision in child protective services. Each article provides lessons learned about supervision in community partnerships and highlights the work of supervisory champions.
Media Guide for Rural Child Welfare Agencies
Rural Success Project, University of North Carolina at Chapel Hill School of Social Work & Eastern Band of the Cherokee (2005)
Aims to help directors, administrators, and supervisors from rural child welfare agencies assess and expand their ability to communicate with community stakeholders using the media. (PDF - 132 KB)
Textbook of Social Administration: The Consumer-Centered Approach
Poertner & Rapp (2007)
Presents a framework for implementing a consumer approach to social services organizations.
State and local examples
Building on the Strengths of Rural Child Welfare Practice in North Carolina: Promising Practices
Children's Bureau Express, 9(6), 2008
Describes the Rural Success Project, which was designed to enhance the effectiveness of rural child welfare workers and supervisors in North Carolina.
Missouri Training Program for Rural Child Welfare Workers
Missouri State University School of Social Work
Describes a federally funded project designed to educate frontline child welfare workers and supervisors to better meet the needs of southwest Missouri's rural population.
Overview of Innovative Programs and Practices
Prince & Austin (2004)
In Changing Welfare Services: Case Studies of Local Welfare Reform Programs
Provides an overview of programs that were identified by agency directors as reflecting the most promising programs and practices emerging from welfare reform implementation in the San Francisco Bay Area.