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Developing and Managing Effective Programs and Services
This section provides information for administrators on how to design, support, and manage effective child welfare programs and services, including State and local examples.
- Program development and service delivery in rural communities
- Integrating evaluation findings into program design
Results Oriented Management in Child Welfare
University of Kansas School of Social Welfare (2003)
Provides web-based, free training to assist child welfare program staff in meeting the Adoption and Safe Families Act challenge of managing programs and supervising staff to achieve these results for children and families within this context.
Designing and Developing Consumer-Oriented Programs
In Effectively Managing Human Service Organizations (3rd ed.)
Identifies ways to design and develop programs that are both effective and responsive to client needs.
Designing and Managing Programs: An Effectiveness-Based Approach
Kettner, Moroney, & Martin (2008)
Focuses on designing programs and services in a way that allows collection of the kinds of data that will support responsiveness to funding source mandates for accountability, and at the same time allow program evaluators to determine whether or not the programs work.
Developing and Supporting a Continuum of Child Welfare Services (PDF - 163 KB)
Issue Note, 8(6), 2004
Identifies strategies for coordinating child welfare funding and services with funding and services of other State agencies to develop and support a more coherent and effective continuum of care for at-risk children and families.
Investing in Front End Services
National Child Welfare Resource Center for Organizational Improvement (2004)
Presents a teleconference in which State and county child welfare managers describe their efforts to increase investment in front-end services, and they discuss practical steps agencies can take to make this shift.
Issues in Designing and Adapting an Administration Concentration
Administration in Social Work, 28(1), 2004
Addresses strategic planning and program design techniques, including environmental scanning, monitoring for quality assurance, and mechanisms to link aspects of the curriculum.
Leadership and Management Competencies Defined by Practicing Social Work Managers: An Overview of Standards Developed by the National Network for Social Work Managers
Administration in Social Work, 28(1), 2004
Reviews a set of tools designed to improve management skills and the quality of service delivery in agencies.
Program Design Considerations
Office of the Assistant Secretary for Planning and Evaluation (2007)
In Program and Fiscal Design Elements of Child Welfare Privatization Initiatives
Summarizes program design tasks such as establishing program goals, selecting services and a target population, determining size and scope, accessing needed services, defining case management elements, and designing oversight and accountability systems.
State and local examples
Colorado's Practice Initiative Toolkit
Colorado Department of Human Services & Mountains and Plains Child Welfare Implementation Center
Provides links to informational materials related to the Colorado Practice Initiative, an effort to develop a clear, consistent, and cohesive approach to practice and service delivery for children and families involved with the child welfare system.
Conducting Business in Fiscally Challenging Times: Strategies and Tools to Get There
Pennsylvania Child Welfare Training Program (2012)
Provides a workshop for child welfare providers that addresses the criteria for maintaining, altering, or cutting services to children, youth, and families. Also, discusses a number of models and tools, including the organizational systems and the Define, Assess, Plan, Implement, and Monitor (DAPIM) framework.
Final Project Report: Training Managers on ASFA and Results Based Management
University of Kansas School of Social Welfare.
View Abstract and Document
Describes a web-based curriculum that examines the policy context of child welfare practice, the use of data to improve programs, and best practices to ensure child safety, family reunification, family preservation, and permanency.
Pennsylvania Child Welfare Training Program
Describes Pennsylvania Child Welfare Training Program's Organizational Effectiveness Department and provides links to tools, reports, and other resources focusing on organization effectiveness, practice improvement, and other topics.
Organizational Effectiveness Profile: Catawba County, NC Social Services (PDF - 33 KB)
American Public Human Services Association (2007)
Describes the process of transforming the Department of Social Services in Catawba County, North Carolina.