Many child welfare terms are subject to interpretation. The Glossary identifies commonly held definitions for terms that can be found on the Child Welfare Information Gateway website or in products and materials developed by external entities (e.g., Federal or State Agencies or other reliable organizations). When noted, Information Gateway is cited as the source. The Glossary also provides common acronyms and includes links to information on major Federal legislation and related child welfare terms. The Glossary will be updated as new terminology emerges in the field, as new legislation is enacted, and as child welfare terms take on new meaning.
For additional information on glossary terms, please see our index Search A-Z.
quality assurance/quality improvement (Also see CQI.)
The processes and measures an organization uses to determine that its products or services measure up to the standards established for them. In child welfare agencies, quality assurance programs may contain one or more of the following components: a client information/data system, a peer review system, and a case record review system. All State child welfare agencies are required to develop and implement standards to ensure that children in foster care are provided quality services that protect the safety and health of the children. They are also required to operate an identifiable quality assurance system that evaluates the quality of services, identifies strengths and needs of the service delivery system, provides relevant reports, and evaluates implemented program improvement measures.
qualitative service review
An instrument that generally assesses child and family status issues and system performance in child and family status and system performance. (National Child Welfare Workforce Institute)