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Responding to Child Abuse and Neglect

Supervising Child Protective
Services Caseworkers

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  1. Purpose and Overview
  2. The Nature of Child Protective Services Supervision
  3. small popup bubbleMaking the Transition From Caseworker to Supervisor
  4. small popup bubbleBuilding the Foundation for Effective Unit Performance
  5. small popup bubbleBuilding Staff Capacity and Achieving Quality Performance
  6. Supervisory Feedback and Performance Recognition
  7. small popup bubbleResults-Oriented Management
  8. Clinical Supervision
  9. Recruitment and Retention
  10. Managing From the Middle
  11. Taking Care of Oneself and the Unit


  1. Glossary of Terms
  2. Resource Listings of Selected National Organizations Concerned With Child Maltreatment
  3. State Toll-Free Telephone Numbers for Reporting Child Abuse
  4. An Overview of the Child Protection Process
  5. The National Association of Social Workers Code of Ethics
  6. The Child Protection Pyramid