FRIENDS National Resource Center for Community-Based Child Abuse Prevention, 2009. This technical assistance resource was developed for use by program administrators, managers, direct service practitioners, and others as they expand and enhance current and future evaluation efforts. FRIENDS encourages the use of qualitative evaluation techniques to better understand results found in quantitative data. By intentionally and thoughtfully using qualitative evaluation methods in conjunction with quantitative methods, one can understand why certain results were achieved or not achieved, explain unexpected outcomes and inform decisions about modifications to service provision. It can expand and explain the evidence used to demonstrate which practices work and why.