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The Need to Not Know: Responding to Human Error in CPS by Promoting Systemic Vigilance and Judgment (Skills Seminar L)
The "need to not know" is part of the often-overlooked human component of service delivery. This workshop identifies indicators of "the need to not know" operating at the societal level, the agency/department level, the supervisory level, and the worker level and presents examples of "the need to not know" in action. The session also presents remedies to prevent human errors in Child Protection Services (CPS) by promoting vigilance and judgment as well as outcomes of agency effort to prevent such errors.
Ronald E. Zuskin, L.C.S.W.-C, L.C.A.D.C.
University of Maryland - Baltimore Campus
School of Social Work
View the complete list of presenters.