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Consistency in Decision-Making Among Hotline Counselors: Technology as an Aid to Increasing Performance (Workshop 2)
This workshop presents the results of a study designed to assess consistency in decision-making among Hotline staff at a state Department of Children and Families. The findings provide the basis for initiating a workshop discussion around issues of improved decision-making as a prevention tool in all areas of child welfare: investigations, service referrals, case management, foster care, and adoptions. Presenters evaluate available technological aids for their utility and the likelihood that they might have a positive impact on service delivery if implemented correctly.
Susan C. Kinnevy, Ph.D.
Center for the Study of Youth Policy
University of Pennsylvania
View the complete list of presenters.