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Recruitment and Hiring Tools

The following resources are intended to provide concrete tools for recruiting and hiring child welfare staff, including orienting potential and new staff to the work of the agency, screening potential staff, and creating opportunities for staff feedback through focus groups and exit interviews.

Child Protective Services New Worker Orientation Manual
Wyoming Department of Family Services (2000)
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Aims to assist new workers in understanding the mission of the agency and the difficult issues facing the child protection field.

Pre-service Online Training
Wisconsin Child Welfare Training System (2006)
Provides an orientation to the political, philosophical, and ethical contexts within which child welfare staff work. This training introduces the language of safety as a way of helping you understand how to think about keeping children safe.

SMARRT Manual: Strategies Matrix Approach to Recruitment and Retention Techniques (PDF - 1588 KB)
Brittain (2006)
Enhances capacity for more effective child welfare recruitment, selection, training, and retention practice. This manual includes research-based findings, as well as a wide range of experiential information and practical "how-to" information from published literature and Internet sites.

Staff Recruitment, Retention, and Training Strategies for Community Human Services Organizations
Larson & Hewitt (2005)
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Reviews strategies for achieving a quality workforce and addresses three major components of personnel management: recruiting and hiring employees, orienting and training staff, and motivating workers.

Staff Screening Tool Kit: Building a Strong Foundation Through Careful Staffing
Nonprofit Risk Management Center (2001)
Describes a screening process that can be tailored to the duties of the position and the level of contact with clients, while meeting legal requirements for privacy and confidentiality of the applicants.

Workforce Data Collection Field Guide for Human Service Agencies: Practical Recommendations for Conducting Staff Exit Interviews, Staff Focus Groups, Employee Surveys (Word - 232 KB)
Cyphers (2003)
Describes methods for collecting data through surveys, focus groups, and exit interviews. The guidelines review tips for planning and implementing assessment strategies, as well as for communicating the importance of the information.

Child Welfare Information Gateway encourages organizations to submit resources from their workforce or training efforts for inclusion in our library. Send information to library@childwelfare.gov.

Updated on March 1, 2010