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Home > Systemwide > Service Improvement/Systems Reform > Quality Improvement > Quality Improvement in Human Services
Quality Improvement in Human Services
Resources and information about quality improvement efforts in human services or in family and children's services.
Accountability in Social Services: The Culture of the Paper Program
Lackey (2006)
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Examines the importance of accountability mechanisms and more ethics-based leadership when running social service programs.
Accountability Systems: Improving Results for Young Children (PDF - 2310 KB)
DeLapp (2002)
Describes the elements of effective accountability systems and outlines steps for establishing a system.
An Effective and Streamlined Quality Improvement Process (PDF - 225 KB)
Lutz (2003)
Describes the levels of a quality improvement process.
Funding What Works: Exploring the Role of Research on Effective Programs and Practices in Government Decision Making (PDF - 310 KB)
Bruner, Greenberg, Guy, Little, & Schorr (2002)
Presentations from a research symposium about outcome accountability and funding "what works".
Getting to Results in Human Services
Morton (2000)
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A framework for developing a system that links processes with outcomes in human service agencies.
Implementation Research: A Synthesis of the Literature (PDF - 2170 KB)
Fixsen, Naoom, Blase, Friedman, & Wallace (2005)
Findings from a review of articles on human services program implementation.
Implementing Results-Based Decisionmaking: Advice From the Field (PDF - 462 KB)
Watson (2001)
Practical recommendations for implementing a results-oriented approach.
"In Their Own Voices": Using Qualitative Research and Consumer Narratives for Systems Change
Leith & Phillips
The Social Policy Journal, 4(3/4), 2006
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Examines the inclusion of qualitative methods into research to inform social policy.
Key Steps in Outcome Management (PDF - 594 KB)
Lampkin & Hatry (2003)
A step-by-step approach to outcome management, from selecting programs and establishing an overall schedule to identifying data collection procedures and analyzing the results.
Managing for Outcomes: A Basic Guide to the Evaluation of Best Practices in the Human Services
Mordock (2002)
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Basic principles of evaluation from a management perspective.
Measuring Performance in Public and Nonprofit Organizations
Poister (2003)
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Principles of performance measurement and techniques that can be applied to management processes.
Outcome Measurement Data Management Systems for Agencies (PDF - 122 KB)
United Way of America (2004)
Identifies commercially available software to implement program-level outcome measurement.
Outcome Measurement in National Health and Human Service and Accrediting Organizations (PDF - 1400 KB)
United Way of America (2003)
Surveys national health and human service and accrediting organizations about how they help their chapters or affiliates identify and measure outcomes, use the data to learn more about their programs, and increase the effectiveness of their services.
The Power of Outcomes: Strategic Thinking to Improve Results for Our Children, Families, and Communities (PDF - 235 KB)
Hogan (2001)
Outlines the benefits of an outcomes-focused approach to services for children and families.
Preparing to Measure Outcomes: A Guide for Developing Quality Assurance in the Human Services
Johnson, Kilbane, & Pasquale (2003)
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Covers 19 tasks associated with preparation for quality assurance projects.
When and How to Use External Evaluators (PDF - 458 KB)
Rutnik & Campbell (2002)
Discusses the use of external evaluators to help foundations and community programs set goals, identify lessons, make midcourse adjustments, and measure program effectiveness.
Work Book: Improving the Quality of Home and Community Based Services and Supports
Booth & Fralich (2003)
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Tool for States to improve the quality of home- and community-based programs.
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