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Home > Systemwide > Service Improvement/Systems Reform > Quality Improvement > Quality Improvement for Community Agencies
Quality Improvement for Community Agencies
Resources and information about quality improvement efforts in nonprofit and community agencies, including State and local examples.
Agency Experiences With Outcome Measurement: Survey Results (PDF - 210 KB)
United Way of America (2000)
Findings of a survey of 298 agencies in six communities regarding positive and negative effects of program outcome measurement, as well as barriers to and supports for using the results.
An Agenda for Action: Outcome Management for Nonprofit Organizations (PDF - 192 KB)
Harty & Lampkin (Eds.) (2000)
Reports from a symposium on outcome measurement to help nonprofits more effectively measure outcomes and use the resulting data to improve services.
HFA/Home Visiting State Systems Development Assessment Tool (PDF - 213 KB)
Prevent Child Abuse America & Healthy Families America (2002)
A guide for assessing State Healthy Families America home visitation programs.
Network Guide to Measuring Family Development Outcomes (PDF - 197 KB)
Richardson, Spears, & Thiesen (2003)
Reviews information accumulated during the past 2 decades about defining valid and reliable outcome measures.
Setting the Stage for Accountability and Program Evaluation in Community-Based Grant-Making
Crusto & Wandersman (2004)
In Evidence-Based Practice Manual: Research and Outcome Measures in Health and Human Services
View Abstract
Explains the Results-Oriented Grant-Making and Grant-Implementation (ROGG) approach, designed to facilitate partnerships that increase the quality of grant proposals and programs; reports the findings of an evaluation of the system.
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State and local examples
Developing and Implementing Outcomes Training in the Field of Family Support: A Case Example
Reed-Ashcraft, Smithdeal, Kittle, Sharma, & McClune
Professional Development, 7(1), 2004
View Abstract
Describes a training program to instruct family support providers in the use of a standardized version of the North Carolina Family Support Outcome Scales.
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