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Home > Supervising Child Protective Services Caseworkers: Table of Contents

Supervising Child Protective Services Caseworkers
User Manual Series (2004)
Author(s):  Office on Child Abuse and Neglect., Caliber Associates.
Salus
Year Published:  2004
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This manual provides the foundation for effective supervisory practice in child protective services (CPS). It describes the roles and responsibilities of the CPS supervisor, and it provides practice oriented advice on how to carry out supervisory responsibilities effectively. Best practices and critical issues in supervisory practice are underscored throughout. Topics include: The nature of CPS supervision; Making the transition from caseworker to supervisor; Building the foundation for effective unit performance; Building staff capacity and achieving excellence in performance; Supervisory feedback and performance recognition; Results-oriented management; Clinical supervision; Recruitment and retention; Managing from the middle; and Taking care of oneself and ...

Table of Contents

Preface

Acknowledgments

1 - Purpose and Overview

2 - The Nature of Child Protective Services Supervision

3 - Making the Transition from Caseworker to Supervisor

4 - Building the Foundation for Effective Unit Performance

5 - Building Staff Capacity and Achieving Quality Performance

6 - Supervisory Feedback and Performance Recognition

7 - Results-oriented Management

8 - Clinical Supervision

9 - Recruitment and Retention

10 - Managing from the Middle

11 - Taking Care of Oneself and the Unit

Endnotes

Appendix A - Glossary of Terms

Appendix B - Resource Listings of Selected National Organizations Concerned with Child Maltreatment

Appendix C - Child Abuse Reporting Numbers

Appendix D - Overview of the Child Protection Process

Appendix E - The National Association of Social Workers Code of Ethics

Appendix F - Child Protection Service Pyramid



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