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Supervising Child Protective Services Caseworkers. [CD-ROM Version]

Author(s):   Office on Child Abuse and Neglect., Caliber Associates. Salus, Marsha K.

Year Published:  2004

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You are in section: Table of Contents Preface Acknowledgments 1 - Purpose and Overview 2 - The Nature of Child Protective… 3 - Making the Transition from… 4 - Building the Foundation for… 5 - Building Staff Capacity and… 6 - Supervisory Feedback and… 7 - Results-oriented Management 8 - Clinical Supervision 9 - Recruitment and Retention 10 - Managing from the Middle 11 - Taking Care of Oneself and… Endnotes Appendix A - Glossary of Terms Appendix B - Resource Listings… Appendix C - Child Abuse Reporting… Appendix D - Overview of the Child… Appendix E - The National… Appendix F - Child Protection…

D link

Exhibit 5-2, Pressures on CPS Caseworkers

This exhibit of pressures on CPS caseworkers is shaped like a wheel. At the center is the CPS caseworker. On the outer rim are groups that generate pressures, and the spokes that connect the CPS caseworker to these various groups are examples of statements caseworker might hear from these groups.

From a board of directors or legislature, the CPS caseworker might hear, "We can't give you more money, but you must provide good service."

From an agency head, the CPS caseworker might hear, "Keep up quotas. Look good."

From a supervisor, a CPS caseworker might hear, "Get paperwork done. Keep current on cases."

From other involved agencies, a CPS caseworker might hear, "Keep up to date. Keep communication open."

From a reporter, a CPS caseworker might hear, "What's being done? Give me feedback."

From taxpayers, a CPS caseworker might hear, "We pay so much in taxes. Why aren't you doing more?"

From the media, a CPS caseworker might hear, "Give us a story."

From the court, a CPS caseworker might hear, "Monitor the case carefully. Get the facts."

From abusive or neglectful parents, a CPS caseworker might hear, "Leave us alone. We want our children back."

From children of clients, a CPS caseworker might hear, "We want to go home. Leave our memories alone. Pay us attention."

From foster parents, a CPS caseworker might hear, "Give me support. Make sure I get paid."

From teachers of clients, a CPS caseworker might hear, "There are still problems. Are you doing anything?"

From a worker's relatives, a CPS caseworker might hear, "Couldn't you have found a happier (or more prestigious) line of work?"

From a worker's own family, a CPS caseworker might hear, "We wish you were at home more."

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You are in section: Table of Contents Preface Acknowledgments 1 - Purpose and Overview 2 - The Nature of Child Protective… 3 - Making the Transition from… 4 - Building the Foundation for… 5 - Building Staff Capacity and… 6 - Supervisory Feedback and… 7 - Results-oriented Management 8 - Clinical Supervision 9 - Recruitment and Retention 10 - Managing from the Middle 11 - Taking Care of Oneself and… Endnotes Appendix A - Glossary of Terms Appendix B - Resource Listings… Appendix C - Child Abuse Reporting… Appendix D - Overview of the Child… Appendix E - The National… Appendix F - Child Protection…

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Updated on March 1, 2010