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Workforce & Training - Results (48 Publications)

Title: Sustaining Grassroots Community-Based Programs: A Toolkit for Community- and Faith-Based Service Providers.
Published: 2008
Available from: National Clearinghouse for Alcohol and Drug Information
http://ncadi.samhsa.gov/
P.O. Box 2345
Rockville, MD 20847-2345
Printable version (PDF): http://download.ncadi.samhsa.gov/prevline/pdfs/SMA08-4340.pdf
Abstract: ToolKit designed to help grassroots community and faith based organizations develop program services. Contains 6 separate books: Introduction, Organizational Assessment and Readiness, Effective Marketing Strategies, Financial Management, Sustainability Strategies, and Results-Oriented Evaluation. (Author abstract)

Title: 209: Integrating Concurrent Planning into Child Welfare.
Author(s): Fisher, June.
Published: 2008
Available from: Pennsylvania Child Welfare Training Program
http://www.pacwcbt.pitt.edu
University of Pittsburgh, School of Social Work
403 East Winding Hill Road
Mechanicsburg, PA 17055
Document available online at: http://www.pacwcbt.pitt.edu/Curriculum/209IntegratingConcurrentPlanningIntoCW.html
Abstract: Concurrent Planning is an important method in providing permanency to children who are in out-of-home care. This workshop provides child welfare professionals with an understanding of what is concurrent planning and the benefits and challenges of concurrent planning. It introduces the elements of concurrent planning and assists the child welfare worker in learning new ways to approach service planning and delivery at every stage of a child's placement. Strategies for overcoming challenges are discussed. The components of the Three Stage Casework Process and the Full Disclosure Interview which lead to successful concurrent planning are explained. The importance of developing a case plan, conducting case reviews, and performing case management tasks based on the needs of the child and youth is emphasized to guide a Child Welfare Professional's decision making and to increase permanency options. This training is intended for all caseworkers, supervisors, and administrators who provide direct services to families and/or develop policy that guides casework practice and allocation of resources. (Author abstract)

Title: Training Resource on Transitional Independent Living Plan.
Author(s): Becker, Irene.
Published: 2008
Available from: California Social Work Education Center (CalSWEC)
http://calswec.berkeley.edu/CalSWEC/
University of California, Berkeley
School of Social Welfare
Marchant Building, Suite 420
6701 San Pablo
Berkeley, CA 94720-7420
Document available online at: http://calswec.berkeley.edu/CalSWEC/OtherTraining_i.html
Abstract: This brief training resource is designed to disseminate vital information about the Transitional Independent Living Plan that is to be developed for a youth who is between the ages of 15 ½ and 16 by the county social worker/probation officer, with the active participation of the youth and other supporting adults The purpose of the TILP is to describe the youth's current level of functioning and identify emancipation goals, services, activities, and individuals assisting the youth in the process of obtaining self-sufficiency. Two resources are provided: one for supervisors and managers, the other for child welfare workers. The child welfare worker resource is designed to be conducted by a trainer, or by a supervisor or facilitator. Both are designed to last about one hour, so that they may be provided during a regular meeting, such as a unit meeting. (Author abstract)

Title: Helping Child Victims of Family Violence through School Personnel: An Evaluation of a Training Program.
Author(s): Young, Hannah L.;Mancuso, Alfred F.;Faherty, Ellen.;Dorman, Sally A.;Umbrell, Jessica R.
Published: 2008
Journal Name: Journal of Aggression, Maltreatment and Trauma
v. 16, 2, 2008, p. 144-163
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This study sought to evaluate the effects of a domestic violence training program for school professionals. The training was presented in 18 locations throughout rural Western New York. The training included information about the dynamics of domestic violence, the effects on children, interventions, and community resources. Pretest and posttest surveys (N=644) were used to monitor changes in knowledge and attitudes regarding domestic violence. Dependant samples t-tests, repeated measures ANOVA, and descriptive analyses were used to examine the results. The training helped dispel myths about domestic violence and increase attendees' confidence in their abilities to identify and help children affected by domestic violence. The data identified a lack of understanding of school safety policies and procedures. (Author abstract)

Title: Visiting (Permanency Planning Today, Summer 2008).
Published: 2008
Journal Name: Permanency Planning Today
Summer 2008,
Available from: National Resource Center for Permanency and Family Connections
http://www.hunter.cuny.edu/socwork/nrcfcpp
Hunter College School of Social Work
129 East 79th Street
New York, NY 10065
Printable version (PDF): http://www.hunter.cuny.edu/socwork/nrcfcpp/downloads/newsletter/ppt-summer-2008.pdf
Abstract: Articles include: From the Desk of the Director; Visiting Strategies (from an interview with Dr. Terry Carrilio); Visits with Family: Critical to the Well-Being and Permanency of Children and Youth in Care (from a webcast interview with Dr. Peg Hess); What to Do and Say When a Child Asks an Unanswerable Question (Rose Marie Wentz, MPA); Indiana's Youth Connections Program (Lucy Salcido Carter, Cassandra A. Porter, & Julia Deckard); and Tidbits from the States.

Title: Bridging the Divide Between Child Welfare and Domestic Violence Services: Deconstructing the Change Process.
Author(s): Moles, Kerry.
Published: 2008
Journal Name: Children and youth services review
v. 30, 6, June 2008, p. 674-688
Available from: Elsevier
http://www.elsevier.com/
Customer Service Department
6277 Sea Harbor Drive
Orlando, FL 32887-4800
Abstract: In spite of the long and well-documented history of tension between the domestic violence and child welfare systems in the United States, a number of communities have developed effective collaborations between the two in order to better meet the needs of families involved with both. After setting the historical context for the tensions between providers of child welfare and domestic violence services, the changing relationship betwen the two systems is examined from the perspective of professionals in both fields in one large urban community, New York City. Recommendations are made for continued. Communities seeking to improve their own response to the co-occurrence of domestic violence and child maltreatment may be able to gain from developing a broader understanding of the challenges and successes of the change process in a community which has struggled to improve collaboration. (Author abstract)

Title: The Role of Manager in Children's Homes: The Process of Managing and Leading a Well-Functioning Staff Team.
Author(s): Hicks, Leslie.
Published: 2008
Journal Name: Child and Family Social Work
v. 13, 3, August 2008, p. 241-251
Available from: Blackwell Publishing
http://www.blackwellpublishing.com/
350 Main Street
Malden, MA 02148
Abstract: This paper is based on qualitative findings from a mixed methods project which investigated the roles of managers of children's homes and the relationship of these to their use of resources and the outcomes for young people in their care. The research formed part of the Costs and Effectiveness of Services to Children in Need research initiative, originally funded by the Department of Health. Main findings from the project overall and in particular from the multi-level modelling analysis indicated that the influence which the process of providing care has on the kind of outcomes experienced by young people is of paramount importance. This paper provides a brief overview of the project and its aims. Drawing on the qualitative strand of the project and overall project findings, the paper investigates three aspects of managing children's homes: establishing working relationships with staff teams, the role of managers and bringing about working with the young people in their care. It situates the role of manager within the wider context of literature on leadership and investigates what leadership in children's homes entails. Finally, the paper highlights the importance of the role of manager in relationship to the development of good practice in children's homes. (Author abstract)

Title: Caseworker Visits with Children in Out-of-Home Care.
Published: 2008
Available from: National Resource Center for Permanency and Family Connections
http://www.hunter.cuny.edu/socwork/nrcfcpp
Hunter College School of Social Work
129 East 79th Street
New York, NY 10065
Printable version (PDF): http://www.hunter.cuny.edu/socwork/nrcfcpp/downloads/policy-issues/Caseworker-Child_Visits.pdf
Abstract: This document provides a summary of state efforts to date to comply with the provisions of Child and Family Services Improvement Act of 2006, which required states to develop plans by June 20, 2008 that would ensure that at least 90% of children in foster care will be visited by their caseworkers on a monthly basis and that the majority of those visits will take place in the child's residence. It is based on information provided directly to the NRCFCPPP by states, as well as Internet searches of state policy and legislation. This is not a comprehensive list of all policies and practices. (Author abstract)

Title: Burnout and Turnover Intention Among Social Workers: Effects of Role Stress, Job Autonomy and Social Support.
Author(s): Kim, Hansung.;Stoner, Madeleine.
Published: 2008
Journal Name: Administration in Social Work.
v. 32, 3, 2008, p. 5-25
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This study examines the main and interactive effects of role stress, job autonomy, and social support in predicting burnout and turnover intention among social workers. This study included a subsample of 346 social workers identified from a cross-sectional random survey of 1,500 California state-registered social workers. Adjusted for age, gender, organizational tenure, and annual salary, structural equation analyses revealed that role stress had a positive direct effect on burnout. The variables of social support and job autonomy had a negative direct effect on turnover intention, but not on burnout. Results showed that job autonomy interacted with role stress in predicting burnout, while social support interacted with role stress in predicting turnover intention. Study results suggest that creating decentralized job conditions is essential for preventing burnout, and that building supportive job conditions is needed to retain social workers who are experiencing high role stress. (Author abstract)

Title: Organizational Leadership and Its Impact On Social Workers' Job Satisfaction: A National Study.
Author(s): Elpers, Kathy.;Westhuis, David J.
Published: 2008
Journal Name: Administration in Social Work.
v. 32, 3, 2008, p. 26-43
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This article reports the results of a national study focusing on leader behavior and job satisfaction of BSW and MSW social workers employed in social service agencies. A stratified, systematic, randomly selected sample of 2,500 social workers who are members of NASW in the United States was surveyed through the use of a mailed questionnaire. The final sample was composed of 833 practicing MSW and BSW social workers. A key finding is that organizational leadership impacts job satisfaction. Academic programs need to expand their curricula to address leadership development and offer separate courses on leadership to prepare students for organizational leadership roles. (Author abstract)

Title: Evaluation of Problem-Based Learning as a Method for Teaching Social Work Administration: A Content Analysis.
Author(s): Hartsell, Bruce D.;Parker, Aubrey J.
Published: 2008
Journal Name: Administration in Social Work.
v. 32, 3, 2008, p. 44-62
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A social work administration class that used a problem-based learning approach was evaluated using text analysis of students' reflection papers. In the class project, students worked with a group of individuals who don't have homes to develop a formal organization. The text analysis yielded seven themes related to student learning: ethics, administration concepts, myself, application versus theory, structure, difficult details, and internal conflict. (Author abstract)

Title: Caseworker Face-to-Face Contact Requirements for Children and Juveniles in Out-of-Home Placement.
Published: 2008
Available from: Wisconsin Department of Children and Families
http://dcf.wisconsin.gov/
201 East Washington Avenue, Second Floor
P.O. Box 8916

Madison, WI 53708-8916
Printable version (PDF): http://dcf.wisconsin.gov/memos/num_memos/DSP/2008/2008-01ATTACH_3.pdf
Abstract: This policy establishes the requirement for caseworkers to have face-to-face contact at least once each and every full calendar month with children and juveniles who are living in an out-of-home placement. Additionally, this policy directs agencies how to document information about the caseworker's face-to-face contact in eWiSACWIS. (Author abstract)

Title: The Knowledge of Caring: Revisiting the Need for Knowledge Support of Carers.
Author(s): Osmond, Jennifer.;Scott, Teresa.;Clark, Julie.
Published: 2008
Journal Name: Child and Family Social Work
v. 13, 3, August 2008, p. 262-273
Available from: Blackwell Publishing
http://www.blackwellpublishing.com/
350 Main Street
Malden, MA 02148
Abstract: Foster carers' knowledge of caring for abused and neglected children is a largely under-researched area. We know very little about the nature of carers' knowledge in relation to caring for children who have been abused or neglected. This paper reports on an exploratory study which examined the knowledge of caring. Qualitative data were analysed based on in-depth interviews with 10 foster carers in Queensland, Australia. A range of knowledge was identified showing an interaction of both personalized and formal understandings in the caring response. Given the breadth of knowledge recognized from the analysis, this paper presents one dimension of their knowing: theory and abuse-indicated understandings. Participants' responses in these areas were at times sound, but many struggled to provide convincing and well-formed explanations of topics, such as attachment, harm and child development which may suggest that their understandings are not what they could be. Although further research is needed on a larger scale, this study does highlight the necessity to re-examine processes and strategies for carer knowledge support, so as to strengthen their understanding of these issues. (Author abstract)

Title: The Climate of Child Welfare Employee Retention.
Author(s): Cahalane, Helen.;Sites, Edward W.
Published: 2008
Journal Name: Child Welfare
v. 87, 1, p. 91-114
Available from: Child Welfare League of America (CWLA)
http://www.cwla.org/
2345 Crystal Drive, Suite 250
Arlington, VA 22202
Abstract: This article describes differences in perceptions of the child welfare work environment among Title IV-E educated individuals who remain within public child welfare and those who sought employment elsewhere after fulfilling a legal work commitment. Job satisfaction, emotional exhaustion, and personal accomplishment were predictive of staying versus leaving. The empirical evidence suggests that efforts to retain highly skilled and educated public child welfare workers should focus on creating positive organizational climates within agencies. (Author abstract)

Title: Policy, Practice, Partnerships: AAICAMA 2007 Annual Meeting, May 6-9 2007, Washington, DC.
Published: 2007
Available from: Association of Administrators of the Intersate Compact on Adoption and Medical Asssistance, Inc.
810 First St. NE, Suite 500
Washington, DC 20002-4267
Abstract: Conference materials are provided for the 2007 annual conference of the Association of Administrators of the Interstate Compact on Adoption and Medical Assistance (AAICAMA) held in Washington, D.C. The conference focused on policy practice partnerships and featured presentations on: building working relationships with the State child welfare director; reciprocity for providing Medicaid to State-funded children moving across State lines; building working relationships with State Medicaid department; social workers and liability; research strategies for findings answers to medical assistance questions; technical assistance findings and their implementation in the States; Medicaid provisions and strategies for ensuring medical assistance is provided to children placed across State lines; the implementation of Medicaid in California and strategies used to provide medical assistance to children placed across State lines; the Deficit Reduction Act of 2006 and its impact on the Interstate Compact on Adoption and Medical Assistance; the key role of the compact administrator; the needs of AAICAMA members; the Child Welfare Information Gateway website; strategies for building a working relationships with a State's child serving partners; addressing interstate data and technology issues; and subsidized guardianship waivers.

Title: The Five Practices of Exemplary Leadership. (Chapter 1 in The Leadership Challenge, 4th Edition.)
Author(s): Kouzes, James M.;Posner, Barry Z.
Published: 2007
Available from: Jossey Bass
http://www.josseybass.com
989 Market Street
San Francisco, CA 94103-1741
Abstract: This chapter explains that leadership opportunities are everywhere and describes the following five practices of exemplary leadership: model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. It then discusses how leadership is a relationship between those who aspire to lead and those who choose to follow. Case examples of successful leaders are included. 5 references.

Title: Foster Collaboration. (Chapter 9 in The Leadership Challenge, 4th Edition.)
Author(s): Kouzes, James M.;Posner, Barry Z.
Published: 2007
Available from: Jossey Bass
http://www.josseybass.com
989 Market Street
San Francisco, CA 94103-1741
Abstract: This chapter explains two key components that leaders must employ to foster collaboration successfully: create a climate of trust and facilitate relationships. Leaders are urged to be the first to trust, be open to influence, share information and resources, develop cooperative goals and roles, support norms of reciprocity, structure projects to promote joint effort, support face-to-face interactions, show trust to build trust, ask questions and take advice, and get people interacting. Case examples are provided. 23 references.

Title: Concepts in Creating Culturally Responsive Services for Supervised Visitation Centers.
Author(s): Williams, Oliver J.
Published: 2007
Available from: Institute on Domestic Violence in the African American Community (IDVAAC)
http://www.dvinstitute.org/
University of Minnesota, School of Social Work
290 Peters Hall, 1404 Gortner Avenue
St. Paul, MN 55108-6142
Printable version (PDF): http://www.dvinstitute.org/current/pdfs/SuperVisitBook.pdf
Abstract: The purpose of this report is to assist Office of Violence Against Women Supervised Visitation Center (SVC's) and Safe Exchange program grantees in examining how they serve culturally diverse populations. This report provides the following information: 1) identify critical questions for organizational self-assessment; 2) provide a rationale for the use of cultural responsiveness; 3) offer an overview of how cultural competence and responsiveness can be defined; 4) summarize key concepts of culturally responsiveness service delivery in visitation centers provided by culturally diverse clients, supervised visitation center (SVC) practitioners, and other stakeholders; 5) report on the perspective of SVC supervisors and directors concerning their training needs related to cultural responsiveness; and 6) provide recommendations for enriching the SVC as it relates to diversity. (Author abstract)

Title: A Leader's Framework for Decision Making.
Author(s): Snowden, David J.;Boone, Mary E.
Published: 2007
Journal Name: Harvard Business Review
v. 85, 11, November 2007,
Available from: Harvard Business School Press
http://hbr.harvardbusiness.org/
60 Harvard Way
Boston, MA 02163
Abstract: Many executives are surprised when previously successful leadership approaches fail in new situations, but different contexts call for different kinds of responses. Before addressing a situation, leaders need to recognize which context governs it--and tailor their actions accordingly.

Snowden and Boone have formed a new perspective on leadership and decision making that's based on complexity science. The result is the Cynefin framework, which helps executives sort issues into five contexts. Simple contexts are characterized by stability and cause-and-effect relationships that are clear to everyone. Often, the right answer is self-evident. In this realm of "known knowns," leaders must first assess the facts of a situation--that is, "sense" it--then categorize and respond to it. Complicated contexts may contain multiple right answers, and though there is a clear relationship between cause and effect, not everyone can see it. This is the realm of "known unknowns." Here, leaders must sense, analyze, and respond. In a complex context, right answers can't be ferreted out at all; rather, instructive patterns emerge if the leader conducts experiments that can safely fail. This is the realm of "unknown unknowns," where much of contemporary business operates. Leaders in this context need to probe first, then sense, and then respond. In a chaotic context, searching for right answers is pointless. The relationships between cause and effect are impossible to determine because they shift constantly and no manageable patterns exist. This is the realm of unknowables (the events of September 11, 2001, fall into this category). In this domain, a leader must first act to establish order, sense where stability is present, and then work to transform the situation from chaos to complexity. The fifth context, disorder, applies when it is unclear which of the other four contexts is predominant. The way out is to break the situation into its constituent parts and assign each to one of the other four realms. Leaders can then make decisions and intervene in contextually appropriate ways. (Author abstract)

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Title: The Leadership Challenge, 4th Edition.
Author(s): Kouzes, James M.;Posner, Barry Z.
Published: 2007
Available from: Jossey Bass
http://www.josseybass.com
989 Market Street
San Francisco, CA 94103-1741
Abstract: This book is designed to help managers and individual contributors in furthering their abilities to lead others to get extraordinary things done. Chapter 1 describes the five practices of exemplary leadership: model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. Chapter 2 shares research results on the characteristics of admired leaders and focuses on four attributes that have been selected by the majority of respondents since the early 1980s: honest, forward-looking, inspiring, and competent. In chapters 3-12, the five practices of exemplary leadership are explored in depth. Each of the chapters describes one of the essential behaviors that leaders employ to get things done and explains the fundamental principles that support the leadership practices. Evidence from research is offered, along with case examples of individuals and specific recommendations on what leaders can do to implement each practice and continue their development as a leader. Chapters conclude with suggested steps to take to build specific skills in implementing the practice. The closing chapter calls for everyone to accept personal responsibility to be a role model for leadership. Numerous references.

Title: A Leader's Legacy.
Author(s): Kouzes, James M.;Posner, Barry Z.
Published: 2006
Available from: Jossey-Bass Publishers
http://www.josseybass.com
350 Sansome St.
San Francisco, CA 94104
Abstract: This book offers 21 essays on leadership that are grouped in four sections that address significance, relationships, aspirations, and courage. In each essay, a thorny and often ambiguous issue with which today's leaders must grapple is considered, including issues such as: how leaders serve and sacrifice, why leaders need loving critics, why leaders should want to be liked, why leaders can't take trust for granted, why it's not just the leader's vision, why failure is always an option, why it takes courage to make a life, how to liberate the leader in everyone, and how the legacy you leave is the life you lead. (Author abstract modified)

Title: Supervised Visitation: What Courts Should Know When Working with Supervised Visitation Programs.
Author(s): Moore, Samantha.;Ford, Kathryn.
Published: 2006
Available from: Center for Court Innovation
http://courtinnovation.org/
520 8th Avenue, 18th floor
New York, NY 10018
Printable version (PDF): http://courtinnovation.org/_uploads/documents/Supervised%20Visitation.pdf
Abstract: This paper highlights a number of practices used by exemplary supervised visitation programs and the courts, and is intended for judges, court administrators and their community partners in an effort to reduce the risk of violence for survivors and their children. (Author abstract)

Title: Managing in Different Cultures. (Chapter 16 in The Concise Handbook of Management: A Practitioner's Approach.)
Author(s): Scott, Jonathan.
Published: 2005
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter explains what is meant by culture, cultural biases that cause attribution errors, stages of culture shock, and cross-cultural communication problems. Strategies for smoothing the transition to another culture, communicating to others in different cultures, and engaging in active listening are discussed. 11 references.

Title: Supervising Staff. (Chapter 10 in Effectively Managing Human Service Organizations. 3rd ed.)
Author(s): Brody, Ralph.
Published: 2005
Available from: Sage Publications
http://www.sagepub.com
2455 Teller Road
Thousand Oaks, CA 91320
Abstract: This chapter discusses the challenges managers face in dealing with different supervisory aspects of their jobs and describes the multiple roles of supervisors. Strategies are explained for handling multiple roles, delegating assignments, and applying motivational theories to improve performance. Elements of good supervision are identified and tips are provided for enhancing the supervisory relationship, providing constructive criticism, avoiding supervision mistakes, conveying expectations, and supervising volunteers. Questions for discussion are included. 53 references.

Title: Managing Agency Finances. (Chapter 12 in Effectively Managing Human Service Organizations. 3rd ed.)
Author(s): Brody, Ralph.
Published: 2005
Available from: Sage Publications
http://www.sagepub.com
2455 Teller Road
Thousand Oaks, CA 91320
Abstract: The budgeting process for human service organizations is described and budgeting terminology defined. Information is provided on types of income and expenses, preparing an organization-wide budget, developing program or unit budges, relating the unit's budget to its work plan and objectives, and using the budget as a management tool. Fifty considerations for reducing costs are listed and strategies are discusses for achieving long-range financial stability. Questions for discussion are included. 3 tables and 31 references.

Title: Managing Teams and Work Groups. (Chapter 10 in The Concise Handbook of Management: A Practitioner's Approach.)
Author(s): Scott, Jonathan.
Published: 2005
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter describes different types of teams or workgroups, including cross-functional teams, problem-solving teams, and self-managed teams. The five stages of the development of a functional team are explained, as well as strategies for making groups work and overcoming the obstacles of a team. 5 references.

Title: Working with a Board of Trustees. (Chapter 20 in Effectively Managing Human Service Organizations. 3rd ed.)
Author(s): Brody, Ralph.
Published: 2005
Available from: Sage Publications
http://www.sagepub.com
2455 Teller Road
Thousand Oaks, CA 91320
Abstract: This chapter discusses strategies for achieving a high-level working relationship between an executive director and a board of trustees. The difference between governance and management is described, along with the various roles and responsibilities that a board must fulfill, board structures and processes, and elements of a well-functioning board. Tips for addressing special board issues are included, as well as sample evaluation forms and questions for discussion. 2 figures and 63 references.

Title: Managing by Objectives. (Chapter 11 in The Concise Handbook of Management: A Practitioner's Approach.)
Author(s): Scott, Jonathan.
Published: 2005
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: Strategies are provided for managing organizations through goal-setting. A three-step process is described: create a vision, decide on a mission, and break the mission down into achievable objectives. Procedures for managing by objectives are then explained, and an example is provided. 4 references.

Title: Designing and Developing Consumer-Oriented Programs. (Chapter 3 in Effectively Managing Human Service Organizations. 3rd ed.)
Author(s): Brody, Ralph.
Published: 2005
Available from: Sage Publications
http://www.sagepub.com
2455 Teller Road
Thousand Oaks, CA 91320
Abstract: This chapter identifies ways to design and develop programs that are both effective and responsive to client needs. It highlights two different perspectives that when combined, provide managers with a conceptual framework for formulating program design: the logic planning model to plan for, achieve, and demonstrate program effectiveness with clients; and the marketing planning model for responding to service consumers' wants and needs. Elements of good design are summarized, and questions for discussion are provided. 20 references. (Author abstract modified)

Title: Managing Conflict. (Chapter 8 in The Concise Handbook of Management: A Practitioner's Approach.)
Author(s): Scott, Jonathan.
Published: 2005
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: After identifying common traits of successful businesses, this chapter discuses the value of conflict, major causes of work-related conflict, and strategies for dealing with conflict, stimulating conflict, and battling stress that work and conflict create. An example is provided of how conflict improved a company's business practices. 7 references.

Title: Team Building and Coalition Building. (Chapter 19 in Effectively Managing Human Service Organizations. 3rd ed.)
Author(s): Brody, Ralph.
Published: 2005
Available from: Sage Publications
http://www.sagepub.com
2455 Teller Road
Thousand Oaks, CA 91320
Abstract: This chapter explores how managers can work collaboratively with individuals and groups to further the goals of their organization. Specifically, it focuses on building teams and task forces within the agency, and working with collateral organizations. Strategies for creating team spirit, overcoming barriers to winning teams, becoming an effective team leader, and handling conflict are discussed, and interactive team exercises are suggested. Factors facilitating strategic alliances are also described, and questions for discussion are included. 31 references.

Title: Managing Change. (Chapter 8 in The Concise Handbook of Management: A Practitioner's Approach.)
Author(s): Scott, Jonathan.
Published: 2005
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter discusses how to manage change in an organization. Strategies are explained for preparing for organizational change and building the commitment to change, as well as reasons why employees are resistance to change. Examples are provided of change management. 2 figures and 6 references.

Title: Residential Child and Youth Care Professional Curriculum.
Published: 2004
Available from: National Resource Center for Youth Services
http://www.nrcys.ou.edu/
4502 E. 41st St., Bldg. 4W
Tulsa, OK 74135-2512
Abstract: A newly revised curriculum comprised of four modules: Creating a Culture of Care, Understanding Child Development, Building Relationships, and Teaching Discipline. This strengths and competency based curriculum includes a strong youth development philosophy and current best practice components that incorporate work in diversity and independent living/life skills. (Author abstract)

Title: Changing Welfare Services: Case Studies of Local Welfare Reform Programs.
Author(s): Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This book describes promising programs and practices that have emerged in the United States since the enactment of the Personal Responsibility and Work Opportunity Reconciliation Act of 1996. Chapter 1 captures the early experiences of San Francisco Bay Area county social service directors as they launched the welfare reform implementation process. It features the lessons learned and provides insights into the leadership challenges. Chapter 2 provides an overview of the highlighted case studies as well as a cross-case comparison. The comparison demonstrates how welfare reform policy and funding helped to increase the social capital needed to provide a new safety net for the poor. It also reflects a decrease in the traditional emphasis on job training or human capital development in favor of work first. Chapters 3 through 23 provide detailed descriptions of case studies that feature services, partnerships, and agency restructuring. The topics for the cases were identified by the agency directors as reflecting the most promising programs and practices emerging out of welfare reform implementation in the San Francisco Bay Area. The cases are separated into the following three sections: redefining service delivery, including the removal of barriers to workforce participation and the nature of self-sufficiency support services; enhancing community partnerships, including two approaches to partnerships between and among community-based nonprofit organizations and county social service agencies; and promoting agency restructuring, including approaches to the restructuring of county social service agencies to better serve the community and the TANF population. Each case study includes a literature review and a description of program components, the success and challenges of the program, program evaluation findings, and lessons learned. The final chapter features a discussion of the expanded set of managerial skills displayed by those in the leadership roles in many of the cases. Numerous references. (Author abstract modified)

Title: Implementing Welfare Reform and Guiding Organizational Change. (Chapter 1 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Carnochan, Jonathan.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter captures the early experiences of San Francisco Bay Area county social service directors as they launched the welfare reform implementation process following the enactment of the Personal Responsibility and Work Opportunity Reconciliation Act of 1996. It discusses major findings related to the directors' description of organizational change and culture, the guiding values that they articulated, and lessons they identified in reflecting on implementing welfare reform. 3 references. (Author abstract modified)

Title: Wraparound Services for Homeless TANF Families Recovering From Substance Abuse. (Chapter 16 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Downes, Debbie.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that highlights Pueblo Del Mar (PDM), a transitional housing program located near Monterey, California, that offers wraparound services to homeless families recovering from substance abuse. The social model approach to substance abuse recovery is explained, as well as the development of the program and the program's operations, successes, challenges, and lessons learned. 10 references.

Title: The Guaranteed Ride Home Program: Transportation Services for Welfare-to-Work Participants. (Chapter 4 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Schmidt, Christine M.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that describes how the Santa Clara County Social Services Agency collaborated with key organizations throughout the county to design and implement the Guaranteed Ride Home Program to address the transportation needs of its California Work Opportunity and Responsibility to Kids Program (CalWORKS) participants. The development of the program is described, as well as the program's operations, successes, challenges, and lessons learned. 7 references.

Title: Training Exempt Providers to Deliver High-Quality Child Care Programs. (Chapter 5 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Prince, Jonathan.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that describes and analyzes the Exempt Provider Training Project sponsored by the Child Care Coordinating Council in San Mateo County which provides outreach, training, and other forms of assistance to child care professionals who are exempt from licensure. The development of the program is described, as well as the program's operations, successes, challenges, and lessons learned. The experiences of one participant are also shared. 12 references.

Title: Integrating Mental Health and Substance Abuse Services into a County Welfare to Work Program. (Chapter 6 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Schmidt, Christine M.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that describes the substance abuse and mental health services provided by Sonoma County's welfare-to work program (Sonoma WORKS), and designed to assist CalWORKs recipients in transitioning as rapidly as possible from dependency on public assistance to self-sufficiency through unsubsidized employment. The integration of the mental health and substance abuse service system into the welfare-to-work program is described, as well as the program's operations, successes, challenges, and lessons learned. 1 figure and 13 references.

Title: Neighborhood Self-Sufficiency Centers. (Chapter 14 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Schmidt, Christine M.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that highlights how the Santa Clara County Social Services Agency, along with private industry councils, developed and implemented neighborhood self-sufficiency centers to address the multiple barriers to employment that are faced by CalWORK participants and provide neighborhood-based supportive services. The development of the centers is described, as well as the program's operations, successes, challenges, and lessons learned. 9 references.

Title: A Community Partnership Approach to Serving the Homeless. (Chapter 15 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Libby, Margaret K.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that highlights the Transitional Residential Alliance and Integrated Network (TRAIN), a successful community-led initiative in Napa County, California, designed to provide transitional housing and case-management services to those in great need. The alliance was an effective partnership between the county health and human service agency and community-based nonprofit organizations. The development of the program is described, as well as the program's operations, successes, challenges, and lessons learned. 14 references.

Title: Connections Shuttle: Transportation for CalWORKS Participants. (Chapter 3 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Downes, Debbie.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: The Santa Cruz County Connections Shuttle is highlighted as a way to transport California Work Opportunity and Responsibility to Kids Program (CalWORKS) welfare-to-work participants to jobs that are far from their homes. The development of the program is described, as well as the program's operations, successes, challenges, and lessons learned. 1 box and 3 references.

Title: Building a Coalition of Nonprofit Agencies to Collaborate with a County Health and Human Service Agency. (Chapter 17 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Libby, Margaret K.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that highlights the activities of a coalition of nonprofit agencies in Napa County that has come together in an attempt to plan and implement a comprehensive service delivery system to address the needs of Napa residents. Coalition leadership and growth, the coalition's mental health committee, and components of the new system of care are discussed, as well as the Front Porch program that offers a 24-hour integrated one-stop mental health, social, and substance abuse service delivery system. The coalition's operations, successes, challenges, and lessons learned are described. 10 references.

Title: Collaborative Partnerships Between a Human Services Agency and Local Community Colleges. (Chapter 18 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Deichert, Kirsten A.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: A case study is offered that highlights the development of the human services education curriculum through collaborative partnerships between the human service agency and the community colleges in San Mateo County, California. The curriculum program is designed to train human services personnel to provide services for individuals and families in need of temporary social, health, and economic assistance. It reviews the goals and underlying values of the curriculum, the value of the collaboration, successes, challenges, and lessons learned. 1 table and 4 references.

Title: Crossover Services Between Child Welfare and Welfare-to-Work Programs. (Chapter 23 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Prince, Jonathan.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This case study examines a pilot project in the Contra Costa County Department of Employment and Human Services that addresses the crossover needs of child welfare and welfare-to-work service participants. The study includes a case vignette, a review of relevant literature, the process of crossover service planning, delivery, and funding, and lessons learned in the process. 1 box, 1 figure, and 7 references. (Author abstract modified)

Title: Managing Out: The Community Practice Dimensions of Effective Agency Management. (Chapter 24 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter discusses managerial skills in leaders of promising programs and practices emerging out of welfare reform implementation in the San Francisco Bay Area. It describes community practice dimensions of spanning organizational boundaries, major practice components of managing out, and assessment of interorganizational concepts relevant to the process of managing out. A series of questions is provided for agency managers to use in assessing external and internal dimensions of their organizational structures and processes as well as elements of leadership and networking. Challenges facing middle managers and supervisor related to managing out are also identified. 1 table and 32 references.

Title: Overview of Innovative Programs and Practices. (Chapter 2 in Changing Welfare Services: Case Studies of Local Welfare Reform Programs.)
Author(s): Prince, Jonathan.;Austin, Michael J.
Published: 2004
Available from: Taylor & Francis Group, LLC
http://www.taylorandfrancis.com
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
Abstract: This chapter provides an overview of programs that were identified by agency directors as reflecting the most promising programs and practices emerging out of welfare reform implementation in the San Francisco Bay Area. The cases address the following three areas: new approaches to service delivery, partnering with the community, and social service agency restructuring. 21 references.

Title: Intervening With Foster Infants' Caregivers: Targeting Three Critical Needs.
Author(s): Dozier, Mary.;Higley, Elizabeth.;Albus, Kathleen E.;Nutter, Anna.;
Published: 2002
Journal Name: Infant Mental Health Journal
v. 23, 5, September 2002, p. 541-554
Available from: Wiley Interscience.
http://www3.interscience.wiley.com
111 River Street
Hoboken, NJ 07030
Abstract: This article presents the theoretical and empirical rationale for an intervention that targets three critical needs of infants and young children in foster care. First, foster children tend to give behavioral signals that lead even nurturing caregivers to provide non-nurturing care. Foster parents, therefore, need services that help them to reinterpret children's behavioral signals. Second, some caregivers are not comfortable providing nurturance. When surrogate caregivers do not provide nurturance to foster children, their children are at risk for a range of problematic outcomes. The second intervention component, therefore, targets caregiver difficulties in providing nurturance. Third, foster children are at risk for behavioral and biobehavioral dysregulation as the result of disrupted relationships with previous caregivers. The final intervention component helps caregivers provide children with a predictable interpersonal environment such that children develop better regulatory capabilities. (Author abstract)

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