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Consistency in Decision-Making Among Hotline Counselors: Technology as an Aid to Increasing Performance (Workshop 2)
This workshop presents the results of a study designed to assess consistency in decision-making among Hotline staff at a state Department of Children and Families. The findings provide the basis for initiating a workshop discussion around issues of improved decision-making as a prevention tool in all areas of child welfare: investigations, service referrals, case management, foster care, and adoptions. Presenters evaluate available technological aids for their utility and the likelihood that they might have a positive impact on service delivery if implemented correctly.
Susan C. Kinnevy, Ph.D.
Vera Huang
Center for the Study of Youth Policy
University of Pennsylvania
Philadelphia, PA
View the complete list of presenters.